So we have set the Rich Text Editor sys property "glide.ui.journal.use_html" to true so that Additional comments and Worknotes (Incident) can be entered in rich text but when viewing the activity stream the text is presented with all the HTML wrapper...
Hi Team,We are having automation for "Access to a shared mailbox" , but we are facing failure for these automation kindly find the variables being used.We have two mandatory fields called " What is the name of the mailbox you require access to?" and ...
Trying to update field on task on insertion but it is working only on update. 
I Need to Set to Requested For In ''to'' List In Service Catalog Item Form In Email Client
I am creating a report for incident. Is it possible to extract and display one of the latest records in each subcategory?
no sure how to fix this as i have specify the country
Hello experts, We have a table with just over 250 columns but when trying to export (.xlsx) the information through a report, we can only export 100 columns. Is it possible to configure increasing the number of columns? Thnak you for support.
We installed the following SailPoint IdentityIQ for Service Catalog v2 app and have been working with the SailPoint IIQ developer. When we browse to the Service Catalog and select our "Manage Access", we get the following error message: Cannot connec...
I am surprised not to see more people asking why there isn't a Monthly interval rotation for On-Call scheduling. It is very common for our infrastructure teams to be on-call monthly. Do we know if ServiceNow has responded about this limitation?Meli...
I wanted to create ATF to click on the banner form context menu / Additional actions. ATF should be created while clicking on Context menu UI action for which I have used "Click a UI Action" test step but it doesn't work, it is showing an error 'FAI...
We recently identified that the "Change Notification" in ServiceNow is not triggered due to its dependency on the "label.notify" event. ServiceNow Hi Support confirmed that this event was deprecated years ago, meaning no script generates it anymore...
Hello Community, I have a question to see if you all can help me out on how I can successfully improve our onboarding. (question at the end of the post) I am designing it as an order guide at the moment. Right now, users submit a request for a new wo...
I have a catalog item that creates a catalog task. One of the variables on this catalog item is u_status. When that variable is changed to Complete and the record is saved, I would like the state to change to closed complete(3). I have tried an onSub...
Group Manager and Secondary Manager should have access to edit (add/remove) members to the group(s) they own in UAT, SIT & PREPROD (not in PROD & DEV) Edit buttton should visible to the group managers and secondary manager in UAT, SIT AND PREPROD not...
Hi Team , need to enabled guided tour , while creating getting below error .I followed below steps but still not et enabled need help to fix this .
