I am just looking for use cases if you have implemented Incident auto resolution for any of the scenariosEx - Automatically unlock user accounts that have been locked due to multiple failed login attempts.
ITSM simulatorConfigure monthly freeze/blackout periodwell ... i was convinced i had this one correct, but i keep getting a validation error regarding the schedule and if all CI classes are included.I modified some values in the scheduled to validate...
Hi,We have recently upgraded our testing instance with production instance. So few extra notifications were added to the testing instance after the upgrade. I was able to inactivate few notifications which are in global but few of the notifications w...
i have written one inbound email action i want to read the user email id from the body of the email and update it in the caller fields. please help to get it fied
evening all, Our mid server in dev was running fine until around 2am this morning but it is now down with one error stating User (username) associated with down MID Server: (sys id) No login attempts within reporting period. I can't find any real fi...
We recently encountered an issue where attachments were not received when an email was sent from an SC task. Upon investigation, I found that the email client was configured for the SC task. Expected Behavior: When an email with attachments is sent, ...
In the SOW, when a user creates a Change Request Record, we are looking to hide the "Emergency Change" model option. However, this option does need to be available if the user is using the Incident Form > "Create Change Request" UI Action on an incid...
Hello Team, In Major Incident workbench, under communication task, no task is visible. Earlier I have made changes to the name under "comm_plan_definition" and it is working fine, and suddenly all task under it getting disappeared. I have reverted al...
Hi, Is there a way I can define in the Flow designer, to display the variable label and filled in values on the RITM Description field for the catalog item being requested I created a RITM Update record action in the flow to update the Description wh...
Hello Experts, I am trying to do my hands on in Rest api integration in my PDI, using script include. Can anybody please confirm whether the script is ok? After this I am trying to call it via an UI action. Both the details are given below. Ideally o...
Hi All, I want to modify the "Click Here to Approve CHXXXXXXX" to "Click Here to Approval CHXXXXXX by email" Please help.
インシデントテーブルにHinemosからレコードが連携されたときに、インシデントレコードのホスト名（u_hostname）が自動で入力されます。この時に、インシデントレコードのサーバ名（u_servername_test_field_1）に、ホスト名に対応するサーバ名を自動で入力されるような方法について検討しています。マスタテーブルとして、列Aにホスト名が、列Bにはホスト名に対応するサーバ名を事前に登録しておくものとします。インシデントレコードのホスト名に列Aと同じ値が入った時に、列Bの値をサー...
We are experiencing an issue where change requests in ServiceNow are bypassing the approval stage and moving directly to the "Scheduled" state. This behavior is not expected, as the change request should go through the approval process before reachin...
How to Set Date after 3 Business days - For Example Today is Thursday user should not be able to choose Friday, Saturday, Sunday, Monday and Tuesday. Its should exclude saturday and sunday while checking 3 days
I have a catalog item that contains a list collector that i will use to populate the description field of a catalog task. When i use this variable, the sysID of the server selected is populated instead of the displayName If i try to drill down i...
