I have migrated my kb article from source instance to target instance using update set now my problem is suppose if the migrated article has same article number which is already present in the target instance it will create duplicacy of article numbe...
Hello Community,How to decrypt the user password using script ? I am trying below script but its not working var gr = new GlideRecord('sys_user'); gr.get(gs.getUserID()) var Encrypter = new GlideEncrypter(); var decrypted = Encrypter.decrypt(gr.user...
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HelloWe are in the process of building a catalogue for PPE Items.As PPE items can be requested by anyone in the organization.People requesting PPE do not use computers.Therefore we are looking to setup a permanent kiosk or tablet capability so people...
Hello, We originally set up our integration with Virtual Agent and MS teams using the pre-published app route, meaning we have a 1:1 mapping between the Azure tenant and our production instance. We would like to do more development/testing around thi...
When moving multiple update sets at one time, what might you do to facilitate the move?A. BatchB. VerifyC. TestD. Preview
Hi All, I'm looking for some advice please. I'm trying to create a new report and use "opened by.department " as a filter condition. I believe this is possible as shown in the first screenshot (this is not my report). When I create a new report an...
Hi I have catalog form having two variables Start date and End dates, If selected End date should be greater than 5 days then only it will trigger approval to USER1 otherwise skip the approval How can we configure this in Flow designer? Thanks
existing flow detailsAssignment Group / Tech Org: Release managementPriority: 2Work note on incident: "This incident has been downgraded from Priority 2 (P2) to Priority 5 (P5). If escalation is required, the support engineer must follow standar...
Hi All,I have a question please. can we add QR Codes to home page for mobile app. Its for ow Mobile app and its not for bar code scanning. I want to create a QR code in Servicenow. Do we have a functionality to create a QR code?Any help would be appr...
Hi team,I am stuck at one requirement, please let me know your thoughts .requirement - RITM will have 3 group approvals triggered all at once . I did this using ask for approval in flow and selected all 3 groups in same activity but there are only fe...
I have a requirement to have a UI action on incident table Affected CI related list which should popup ui page and populate the list of CI's that are related to the configuration item of the incident, currently I have created the logic where I am pas...
I created an UI action named resolved on my custom HR case table, but my UI Action is not working as per my requirement, I am trying to make resolution notes field mandatory and also after running client script, I am makking the state resolved, but s...
Hi Experts, There is one requirement that i have, I have have given the itil role to the "Show Flow" UI action and after click on that flow is not visible. Just because of limited access on the flow designer. On which table I need to create the read ...
When an end user submits a catalog through the portal, the system should automatically generates a PDF document containing all the submitted information.
