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11-24-2014 10:03 AM
Does anyone know why at times the assigned to person will be removed from an asset record but not the related CI record? The state/install status are correlating fine, but at times, the assigned to person on the CI is not automatically removed like it is on the asset record.
I have a work around in place - running a report and removing the values manually, but I'm wondering if this is a bug?
Thank you,
Melinda
Solved! Go to Solution.
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Enterprise Asset Management
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11-26-2014 01:05 PM
No, you are correct. if the status switches from In use to In stock, then the Assigned to field does automatically clear itself out. Based on our findings above, though, this is not also clearing out the Assigned to on the CI, though. I may have to check and see if there is some logic behind why this is the case...
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11-26-2014 01:35 PM
Thanks Ben and have a great holiday - I will be back on Monday.
