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‎11-11-2014 08:32 AM
We recently upgraded to Eureka and now we are having issues with filters on Incidents. When we try to filter based on "Assignment Group" being blank we only get incidents created pre-upgrade. If I filter by doing a show matching on an incident without an "Assignment Group" assigned post-upgrade then it shows the rest. When you actually look at what it is filtering it shows what looks to be a sysid but the field is blank on the table. Does anyone have an idea of what might be going on to cause this?
I have confirmed this happens with any new incident being created. Even though the field appears blank it seems to have an ID associated.
Thanks!
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Incident Management

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‎11-11-2014 11:01 AM

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‎11-14-2014 04:50 AM
these things happen all the time with upgrades