Assignment Group Field - Appears blank but has ID assigned

keygw
Tera Guru

We recently upgraded to Eureka and now we are having issues with filters on Incidents. When we try to filter based on "Assignment Group" being blank we only get incidents created pre-upgrade. If I filter by doing a show matching on an incident without an "Assignment Group" assigned post-upgrade then it shows the rest. When you actually look at what it is filtering it shows what looks to be a sysid but the field is blank on the table. Does anyone have an idea of what might be going on to cause this?

 

I have confirmed this happens with any new incident being created. Even though the field appears blank it seems to have an ID associated.

 

Thanks!

1 ACCEPTED SOLUTION

Kalaiarasan Pus
Giga Sage

Checked assignment rules and business rules?


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5 REPLIES 5

these things happen all the time with upgrades