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IT Capacity & Performance Management

Are there any IT Service Providers, with multiple customers, who are using ServiceNow for IT Capacity & Performance Management (i.e. of CIs, Services). I am not after capacity management of human resources. Questions:1. Which version are you on and a...

Resolved! Email

How can I send an email to a ServiceNow instance when the "Email Sending Enabled" system property is turned off?I'm working in a ServiceNow instance where the "Send" system property (glide.email.smtp.active) is currently disabled (set to false). I st...

SoniShaily by Tera Contributor
  • 531 Views
  • 4 replies
  • 1 helpfuls

Resolved! getting a popup for a "Rich Text label field" field on catalog item

I have created a "rich text field" called "click here to download requisition form". it is suppose to download a pdf file.But before downloading it is giving me this popup to leave site. when i click on leave the pdf is getting downloaded and when i ...

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NiloferS by Tera Contributor
  • 734 Views
  • 5 replies
  • 3 helpfuls

RITM stage showing incorrect on the Portal

Hi All, After submitting the request, I see that the catalog item stage is 'Initiating', and when I refresh the page, it shows 'Waiting for approval'.I want 'Waiting for approval' stage immediately after submitting my request as we have set in the fl...

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SpartanW by Tera Contributor
  • 278 Views
  • 3 replies
  • 1 helpfuls

Reporting and Dashboards

Hi,I’m working on creating a dashboard report for my manager that shows all requests currently pending his approval. I’m using the "sysapproval_approver" table with the following filters:Approver = [Manager's Name]State = RequestedThis table includes...

ratnasekhar by Tera Contributor
  • 615 Views
  • 4 replies
  • 1 helpfuls

BMC Helix to ServiceNow Integration

We have requirement to integrate ServiceNow with BMC Helix for ITSM module.1) When ever incident created in BMC Helix it should e-bond to ServiceNow. How we can integrate this?2) If the incident created at BMC Helix is in Spanish language so when it ...

Nisha B by Tera Expert
  • 1512 Views
  • 1 replies
  • 0 helpfuls