Hi All I have a requirement I need assistance with "Mandatory confirmation on attachments for Implementation Plan, Test Evidence, Business Approval Pre and Post Implementation on all Changes" what could be the best way to create this confirmation? U...
Email body is not showing only this ref watermark showing. How to fix this so that full email can show on RITM level
I have a requirement to add a camera button on the Mobile Task Card, similar to the OOB Navigation and Call buttons, for capturing initial pictures using the front and back camera.I added a new container in the Work Order Task Card Template and mappe...
Hi Team, I have to design the survey which is available in based on user preferred language ServiceNow. I am not going to use the OOB API which ServiceNow has been provide for translation because this functionality has licensing cost.Thanks in advanc...
Hello everyone, I have created a new formatter and this is the UI macro for this Formatter. <j:jelly xmlns:j="jelly:core"> <div id="refreshWrapper" style="margin:5px 0; display:flex; justify-content:flex-end;"> <button id="refreshBtn" ...
I want to create report to bring child RITM fields and variables along with parent RITM fields and variablesin report able to pull Child RITM fields ,variables and parent fields but not parent variablescreated database view but not getting any dataho...
Hi Team, Do we have any approval flow for Known Error articles. I want to send Approvals based on service offereing approval group.
Hi, I am unable to find the Change Request like Normal Change, Standard Change and Emergency Change in the existing incident record. I wanted to create a normal change from existing incident record, but I am not finding the options in the context men...
How to enable the watchlist users (even not having any roles) in service portal to update the comments in incidents/requests
There used to be a link where one could validate user accreditations by entering the user’s email address. Can’t seem to find it anymore. Could someone reshare if that is still active? Super useful
watch list users should be able to update the comments in incidents and RITM's irrespective of roles. I have tried in PDI by writing new ACL. But it is not working. Could you please help me how to write ACL. Thanks in advance.
The ITSD will get a call and they are not able to see forms that have limited user criteria like limiting to managers. We have had to open up some of the forms to them to enable them to help customers even though we don't want them to submit the for...
Hi, I have a catalog item with one multi row variable set.I want to create multiple requested item based on number of rows in the MRVS.Suppose there are 3 rows in the MRVS, then i need 3 requested item tagged under one request.How can i achieve this?
Hello all, I got a requirement like following. Some teams do maintain some events on SharePoint Calendar. Event site (countries), start / end date, description etc The requirement is to integrate SharePoint with ServiceNow to pull that calendar inf...
Hi All,I am using catalog builder to create a catalog item but in the steps i could not see the estimated delivery time as a step in my PDI, can you please help me why it is not coming.But i can see it in the maintain wizardThanks in advance
