"Normal Change" state skipping Assess to Authorize
"Normal Change" state skipping Assess to AuthorizeChange Management state model approvals wrong state.provide ASAP solution
Forum Posts
User able to view an incident without having required access
Hi SN Developers,I noticed a scenario where a user was able to view an incident that is associated with a different company, even though the user is not part of the incident (not the caller, requester, or listed on the record).I impersonated the cust...
Add a + plus sign or a way, so that we can show more fields to the user on the form in a table
Hi Experts,We have a custom table and a requirement where users should be able to add upto 5 fields on a form.Here initially showing a field carrier and value to user, and show a add button so user can add more carrier & value fields if needed in the...
Resolved! ZenDesk to ServiceNow Migration from scratch
Hi,We have a plan to migrate Zendesk to ServiceNow and I have never done from scratch, so please provide some inputs like what all I need to consider while implementing. Currently ZenDesk using these features and need to implement the same in ServicE...
Resolved! "You do not have sufficient privileges to access this knowledge item" Message in Servicenow
Hello All, Below mentioned are the KB Article details; 1. KB Article state is Published2. KB Article approval is rejected.3. Knowledge Base is End Users and has User Criteria as readable for logged in users. However, this KB Article is not visible to...
Integration with Dynatrace
Hello Team, I encountered an issue while doing the integration with Dynatrace. I set the basic OAuth connection by providing the username and password but when I tested the credentials it throws an error but the same credentials are working for POST...
Unable to Use Insert Record Step Data Pill for Reference Variables in Catalog ATF – Record Field Gre
Hi Community, I am working on an ATF test where I first insert a record into a custom table containing fields: Application Name Problem Type After inserting the record, I open a catalog item form which has variables: Application Name (Reference to c...
Standard Template Statistics tab
Can anyone tell me what role is required to view the Statistics tab on the Standard Template?
Resolved! Unable to see Article Body in creating or editing of KB Articles
We noticed recently that all our users with the Knowledge role are no longer able to edit or create new articles.The Article body box doesn't show Confirmed they have the needed roles, and it works for myself (but I have admin) Roles they have are
How to bulk set RITMs inactive (active=false) for particular Assignment Group
Hi All,I need to make RITMs inactive (active = false) where the assignment group is "Test Group"`. There are approximately 30,000+ matching records.Questions:What is the best practice to perform this bulk update safely in Production?Should I use Scri...
BLOG - Auditing Record Field Changes
Tracking record changes is essential for maintaining transparency, audit readiness, and operational control in ServiceNow. Although the Activity Formatter helps track field updates, it requires manually reviewing each record, which can be time-consu...
Configuration Item not displaying data on incident form
Hi Team, when I am creating a new incident I have a field called Configuration Item. after clicking on the reference icon I am getting all records under the cmdb_ci table in that reference field. However, I have not given the configuration item v...
What does the Read column in label entry form mean (I see to values 'No' and 'Yes')
I am trying to see tags in the label_entry form. There I can identify the tags however some tags see the read column as 'No' and some as 'Yes'. My initial assumption was No means delete however, If I delete the Tag entries get deleted from the label...
Resolved! Restrict a type of state to only one item
I wanted to know how I can make the Pending state appear only on a specific item without showing up on the others. Is that possible?
Correctly add a custom section to Service Operations Workspace
I wanted to add a custom section to Service Operations Workspace. I changed the form view to SOW, so the section is now visible in the workspace, but all related logic from UI Policies and Client Scripts no longer works.What is the correct workaround...
