Hi Community,How can we determine whether the SLA schedule is 24/5 or 9/5 when the incident field is set to 'Schedule' and the schedule source field is set to 'Service Offering Schedule'? Please review the image below and provide your advice Thanks,s...
Hi Team,Currently, when I click on a catalog item in the Employee Center, it opens within the same portal page. I would like to configure it so that when a user clicks on a catalog item, it opens in a different portal and in a new browser window or t...
Hi Team,I am preparing for the interview for the ITSM developer role. I have 3 year of experience & CSA certified.I need technical scenario-based and theoretical questions for admin & ITSM activities that could be asked. Thank You.
I created a test plan and test board following all the steps as instructed in Test Management 2.0 (test plan/test cycle/test suite), added and ran the tests, but the test board doesn't show the results of the tests that were executed. Has anyone else...
In CSM workspace when we click to create an email, we're noticing that the email auto-saves a draft every single time before we ever click send on it (from a Case). The email sends fine but there's an additional draft saved against the Case as well a...
Hi Team,We have survey created on sc_request table, which triggers when request is completed .Currently it only displays questions we have created in the survey. How can we include details of the request i.e. RITM number, catalog item name, descripti...
Hi,Is anyone else having issues with ACLs using the 'UserIsAuthenticated' security attribute?Both ACLs I have tested in our instances that use this ACL are evaluating false despite users being authenticated.Ex: ACL sys_journal_field/readDecision Type...
What are the common roles and responsibilities of CMDB administrator and developer?
HI Team , I need to write the script in the flow designer could you please help me :If the ‘Requested by’ user is one of the owners name , then approval should not trigger; otherwise, it should trigger. How can this be implemented in Flow Designer i...
hello team, Im looking for the feasibility for creation of dynamic form view.eg., if any record is created in table A, new form view should be created for incident table with all the fields available. this should be robust such as in future if any ne...
Hello All, We have business duration field, is the time an incident remains open within defined business hours, excluding weekends and holidays. It helps measure the time spent on an issue while considering the working schedule of the resolver. Since...
A Record Producer contains approximately 30 variables. A Service Portal widget must be added to the Record Producer form that displays a clickable link or button. When the user selects this link/button, a modal window should open.The modal will displ...
Hi All, I need help with setting this up, here's the scenario: 1. When requestor of the RITM is inactive, the RITM approvals should automatically be rejected2. When Approver of the RITM is inactive, the approval record should be rejected3. When RITM ...
A Record Producer contains approximately 30 variables. A Service Portal widget must be added to the Record Producer form that displays a clickable link or button. When the user selects this link/button, a modal window should open.The modal will displ...
Hi all, I am working on getting Problem Management in use for my company. We have solid process formed but distributing roles is now in question. I cannot find any best practices for this topic. At prior jobs we gave all assignment groups the proble...
