Assignment Group Tree Picker showing Non-Assigned groups.

[Wesley Breshear]

Hello,

My Assignment Group field Tree Picker view from the Incident and Change tables is only showing assignable groups (right image/2nd image).   However the exact same field from the Task table is showing all available groups within the Tree Picker; including groups that are not assignable.   I haven't been able to find a Business Rule or a Client script on the Incident module/table that maybe helping this behavior work correctly.   Not can I figure out why the Tasks records are showing all groups.   Anyone know why it is not working correctly from Task records?

Thank you,

-Wesley

[sb1186 · Accepted solution]

Hi Wesley,

Looks like there is a dictionary override set for the Assignment Group field for Incident and Change tables which might have a reference qualifier defined to display only the Assignable groups.

You can check it by right clicking on the Assignment Group field on Incident/Change form and checking for any records defined under the Dictionary Overrides related list.

Can you please verify?

[Wesley Breshear]

Bingo!   Thanks!

I see that I only had one for Incident and Change and not for Task.   And the Reference Qualifier field had: type=NULL^u_assign_work=true.   Which explains the behavior.

Thanks again!

-Wesley

[sb1186]

Cheers

[Allen Andreas]

Thanks for this. I had the tree picker attribute set to true and for some reason it wasn't working. A little bit of googling led me to your post and then I saw that there was a dictionary override for making it false...for some odd reason (this is a brand new instance I'm setting up).

Thanks!