catalog item is not opening from portal
hi All one of catalog item is not opening from portal , remaining are opening what could be the reason behind it ?
Forum Posts
Walkup queue and queue on site login
Hi, We have a problem with the fact that its required to have a login for Walkup Queue and Walkup Queue On Site UI cause of the fact that there's often reboots or time out for sessions or else. So each time, people have to all to log in users on tho...
Duplicate work note notifications sent out when work notes are generated rapidly
We are having an issue with duplicate work note notification emails getting sent out in a specific scenario.We use Remote instance spoke.When we trigger a task on our end to send over to the remote instance, this is when our issue starts.The remote i...
Resolved! Hide Estimated Delivery on Now Mobile
Hi Team, How to hide the Estimated Delivery on Now mobile . Attaching the screen shot for reference. Any help is appreciated.@Ankur Bawiskar Regards,Sakshi
Walk_up experience user
Hello, We are in the process of implementing the Walk-up experience application in our Dev envioronment for testing purposes. We can currently impersonate the walk-up user account access the portal. We now need to startto test a touch screen to to te...
Resolved! Scheduled Job- On a Catalog Form, RITM/REQTASK should not get created for existing users/colleagues
Good afternoon.I have a Catalog Form, where new users details will be entered. Then a Scheduled Job runs in the background and submits.The requirement is: this form should only create RITM/REQTASK for new users. But what is happening is, if the exist...
Resolved! Change font size of guided tour
Hi Community,Is there any way through which we can change the font size of the guided tour used in our portal? If yes, please guide. Thanks in advance
Update set scan
Hello, I tried to scan my update set that have script include, business rule, event registry, and notification. I only used GlideRecord and gs.eventQueue on my script include. Im just wondering what does this "Checks(9)" means? is this something to ...
Change content mandatory error message
Hi. I would have a request for a hint where I can edit the content of the message "The following mandatory fields are not filled in"In native view. I created UI policy for this, it is showing the above message, I want to change it to something else. ...
Resolved! How to restrict max length of characters, on a Catalog Form field, based on a dependent field ?
Good eveningOn a Catalog form, based on Country is Thailand, then it should allow the below 3 Address line Fields to only take 70 characters/digit length.How can I do this? Please guide.
How to resolve the background scripts issue
Hi,I have 5 lakhs+ records in sc_req_item table so we have used background script to delete the records and close the background scripts tab but still it is running i want to stop the backgroung script because based on the below script it is deleting...
Resolved! How to create a custom interactive filters for reference fields
Hi,1. After creating the table, can we add extends to task table?2.I have created a custom table and we have two custom reference fields so How to create custom interactive filter for reference fields.Can anyone please help on this, It will be useful...
Resolved! Merge Bars on the bar chart
Hi, We have a requirement to show the bars only in specific groups. From the below image we want to show the bars in 3 groups. i.e: (0-2 days, 2-5 days and >5 days). How can we achieve this? Can someone please guide on this request. Thank you in adv...
how to adjust criteria for Recent tasks and interactions available via "Requester information"
Looking for guidance on making changes to criteria for lists available via "Requester information" within the interaction form in Service Operations Workspace.