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Need to schedule a report

Hi Community  I have created a report now I need to schedule a report with every 5 mins and send it to the mail id only if any incident is created How can we achieve this 

suuriyas by • Tera Contributor
  • 438 Views
  • 5 replies
  • 1 helpfuls

Enforce Credential Alias Usage

MID Server propertiesalias_filtering_behaviorSets the behavior of Discovery aliases. Behaviors define how strictly the system enforces the use of credential aliases in Discovery schedules.Type: stringDefault value: looseThe choices for behaviors are:...

Change table

I need to hide the views for change table to non admin users. Using script but not working. var restrictedView = 'service';if(current.getViewname() == 'restrictedView'){if(!gs.hasRole('admin')){answer = false;} else {answer = true;}} Any idea help me...

Accessing basic auth credentials from scheduled job

I am trying to access basic auth credentials I created from a scheduled job to be able to access rest end point. I tried to do the following but it is returning null.var provider = new sn_cc.StandardCredentialsProvider() var credential = provider.get...

samadam by • Kilo Sage
  • 1298 Views
  • 5 replies
  • 0 helpfuls

Streamlining Flexible Requests

Hi Everyone, My name is Damien, and I make ITSM improvements for a university in Australia. I'm noticing a lot of requests (about 45% of all requests) struggle to be categorised into catalog items, due to the flexible and non-standard work that occur...

Where (table name) are users' notification preferences stored?

I'm trying to figure out why we're not delivering one notification type to a particular user.   we're now running a custom service portal, and not able to access notification preferences when impersonating the user.   I'm trying to ascertain whether ...

jonw1 by • Mega Expert
  • 9953 Views
  • 4 replies
  • 36 helpfuls

Resolved! Difference between assignment rule and data lookup

What is the difference between assignment rule and data lookup? Does anyone know why we have two different ways to setup assignment rules?I am curious which one to use for the assignment rules for Incidents and Catalog Tasks for Service Requests.1. A...

pranavparmar by • Giga Contributor
  • 16406 Views
  • 4 replies
  • 44 helpfuls

JavaScript help: abort submission if all fields aren't entered

I cribbed this section of JS, but it only puts up an alert message, while still submitting an empty form. How do I add an abort action to this?if(user == '' || user == 'undefined' || user == 'null' || desc == 'null' || desc == '' || desc == 'undefine...

JP-ODU by • Tera Guru
  • 390 Views
  • 1 replies
  • 0 helpfuls

Notify users after removing ITIL groups

Hi All,We need to remove ITIL groups for users who have not logged in for the last 45 days and need to need to send notifications after ITIL groups removal. I attempted to use userGroup.deleteMultiple() and deleteRecord() methods, but they are not fu...

bhargavi9 by • Tera Contributor
  • 589 Views
  • 4 replies
  • 0 helpfuls

Please tell me about the Unmapped table.

In my instance I have 7 Unmapped tables.How can I find out what the seven tables are?   Also, I understand that an Unmapped table is a custom table, is that correct?

ayano by • Giga Guru
  • 1968 Views
  • 5 replies
  • 0 helpfuls

check box in email notification servicenow

I need to display the checked checkbox value in the email notification for the approver.The email  notification was written on the sysapproval table.Whichever the check box I check it has to display in the email. 

sai9845 by • Tera Contributor
  • 684 Views
  • 1 replies
  • 0 helpfuls

Data Certification - "Date last verified" on Ci records

Hi all,We are using the excellent Data Certification plugin to have Ci owners verify the Ci's under their control.If the Ci owner updates the Ci, we have the "Updated" field that gets the new timestamp.But we also want a timestamp on the Ci record li...

benhaw by • Mega Contributor
  • 1961 Views
  • 6 replies
  • 8 helpfuls

Conditionally read-only fields

I have a requirement to only allow a specific group write access to certain fields on the CMDB.  This access is needed because certain CIs are manually entered also there may be a time with certain information does not come over and the fields need t...

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