Resolved! Average Query Resolution Time
Average Query Resolution Time. Average time taken to resolve an invoice or payment query.
Forum Posts
Can I create two Jira Webhook routing policy?
Hi All,Can we create two decision records(flow) in Jira Webhook routing policy.Thanks,Sam
New form is not opening on the custom table, when we click on the new Button
Hello all, I have a requirement to create a confirmation pop up, when we click on the New ui action, i have created the separate ui action on the custom tale and i have added the pop up on the list view.Now, i'm getting the popup with to action on th...
How to update the work note with 'system' or system administrator ?
I would like to update work note to be shown as updated by system or system administrator. I am not sure how to show only for this message on line #18 that it was updated by system. Line #20 is not working.
Approval request in orderguide which to be dynamically based custom field value
Hi All, I have an orderguide which contains 4 catalogitems . When i select 2 catalogitem suppose apple ipad3 and apple iphone 6s and then go to choose option. In that section there is a field called portfolio which is a reference field that refers to...
Row size too large - can't drop columns
Hello, when creating new fields in a custom table I had this issue:"Syntax Error or Access Rule Violation detected by database ((conn=1069664) Row size too large. The maximum row size for the used table type, not counting BLOBs, is 65535. This inclu...
two Fileds type are Date/Time and but mttr fields type is duration type then how to calculate mttr
two Fileds type are Date/Time and but mttr fields type is duration type then how to calculate mttr based on created and resolved. i try to do below is the code: but i am getting output in datetime value but i want output value mttr in duration . If a...
Resolved! CSA Expired
Hi Guys, My Certified System Administrator (CSA) got expired on 13th Feb, 2024. Somehow I missed to take the Delta Exam. Could you tell me that can I get a free voucher to retake the CSA exam or any other way to get the certificate without cost. Than...
Resolved! Portal Header menu colour changes
@jaheerhattiwale Hi Jaheer,Good Morning Need help for the below.I want to change the colour of the header menu background (PFA) and whenever user hover to any menu items like for example "catalog" it will show colour that one also need to change. wh...
How to filter list by adding javascript in the conditions for a string type field
Hello,I have created a system property which stores the string values (for example: hardware, software etc.).In the incident list I am trying to filter with short description field, by adding a condition asshort description is one of and using the ja...
Target date is not auto populated in problem record
We want to update the target date field in the problem record automatically. It will update after 21 days of the opened date. This field should be read only. We tried through one onload script and script include. It is working. But when we implement ...
Search word without astrict symbol
When User search with any word of the label, Then User need to get label in drop down for variable.
Fetch details from incident form inside UI action URL
HiI have a requirement where I have to create a UI action Button on Incident form , and intern create a Custom URL where all the Incident values will be passed inside it as query parameters onClicking of that UI Action Button.How can I create such a ...
Creating tags in ServiceNow ITSM to reassign the bulk incidents.
HiI want to create a tag in change task table to reassign the bulk change tasks. is it possible to create ,if it is can anyone help with process to create tag. Thanks in advance. I am attaching the two attachements for reference.One is incident table...
Function of glide.import.error_message.generic property and steps to test it
There is a requirement to turn off verbose sql messages in servicenow which can be done by enabling the property glide.import.error_message.generic to true. What is the impact of this?Additionally, what are the steps to unit test if this property is ...
