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How to impliment questions and answers in Vitual agent

Hi,I have mentioned sample data as shown below image. I want to impliment in Virtual agent.Here they given questions and answers data and two different topics like General questions and Related questions so how to impliment in Vitual agent csm portal...

mania_0-1725005998116.png
mania by Tera Contributor
  • 246 Views
  • 1 replies
  • 1 helpfuls

PDI - Service Interruption: This instance is unavailable.

Hello,I am getting the following error - "Service Interruption: This instance is unavailable", I already restarted my device, and tried other web browsers but still having the same issuePDI - https://dev266937.service-now.com/ 

YashSukani_0-1724968762503.png
Yash Sukani by Tera Contributor
  • 308 Views
  • 3 replies
  • 0 helpfuls

Resolved! Setting value using ACL , client script, ui policy

@Ankur Bawiskar @Dr Atul G- LNG @Ravi Gaurav @Mark Roethof @Allen Andreas If i set the value of a field to visible using acl.and i set the same field to read only using client script or ui policy , what will execute on it?

get ITSM voucher

IT Service Management (ITSM) Implementation Simulator (San Diego) Do I need to complete the IT Service Management (ITSM) Implementation Simulator (San Diego) to obtain the ITSM Voucher?

MJ0608 by Tera Contributor
  • 2666 Views
  • 3 replies
  • 2 helpfuls

Offline PDI

Hi  team,Kindly let us know if any issue with dev instance , i have made few customizations but its showing offline since last 7 days. Now it showing "Hmmm… can't reach this pageIt looks like the webpage at https://dev66134.service-now.com/session_ti...

UU license vs ITIL

I am currently evaluating the difference between licenses. Right now, I assign the ITIL to fulfillers but we are looking into moving to the unlimited user license. I have been unable to find any documents that explain the UU license so I came here to...

Resolved! Group by Priority

How to know the count of incidents in each priority i.e., in priority - 1 or 2 or 3 or 4 or 5 separately by using background script.

NBK by Tera Contributor
  • 1333 Views
  • 3 replies
  • 3 helpfuls

Auto Populate is not working on RITM

I have used auto populate the employee location based upon the requested for filed but it is not working on the RITM and SCTASK level as it shows no data on those fields but it's working on the service portal what is the cause of this

shruthij by Tera Contributor
  • 562 Views
  • 4 replies
  • 1 helpfuls

ServiceNow patching

Hello All, When ServiceNow patches any instance, what all fields does it refer to before upgrading any functionality . fields etc?Do  we have any technical article on what all it checks and best practices etc?