Assignment rule is not working

[Poorva Bhawsar]

Hi Community,

I have an assignment rule when ci is xyz i want to assign it to a group. I have already created it but its assigning it to the wrong group.

Please let me know what i need to do now?

Thanks

[swathisarang98]

Hi @Poorva Bhawsar ,

Did you check if there are any other assignment rule for the same ci which is updating different group? also check the business rule whether its setting assignment group for the record 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Poorva Bhawsar]

I checked both but nothing is there.

[swathisarang98]

Hi @Poorva Bhawsar ,

Could you please check whether any onload client script are there which is setting the field value ?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Poorva Bhawsar · Accepted solution]

A record producer was creating issue, i have fixed it.

Thanks for your help.