Assistance Required – RCA for Requested For Field Issue

[Naga13]

Subject: Assistance Required – RCA for Requested For Field Issue

Hi Everyone,

Need your help in identifying the root cause for the below issue:

Issue:

• The Requested For field is being populated on the REQ record in the Dev environment.
• However, the Requested For field is not being populated on the REQ record in QA for the same request process.

Could someone please help investigate and identify the RCA for this behavior difference between Dev and QA?

Regards,

[Ankur Bawiskar]

@Naga13 

requested_for on REQ is picking the logged in user at dictionary level

See if someone changed this in QA

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Naga13]

Hi Ankur,

Thank you for the prompt response.

I have created the catalog item as shown in the screenshot and configured the mapping to populate the Requested For field based on the values submitted by the user through the catalog variables.

Please let me know if you need any additional information or if there are any specific areas I should verify.

Regards,
Naga