AT&T notification msgs

[DianeS]

Using AT&T as the service provider, texts are sent to assignees as 1 (410) 000-001, then the next message is 1 (410) 000-002 etc. Assignees want to set a specific alert for that but is unable to do so because it is constantly changing to a different last digit.   Looking at the AT&T forum website it stated to use @mms.att.net     instead of       @txt.att.net

Setting up a 'Notification Service Providers' record using mms.att.net as the SMS Provider Email Suffix does not work.   The email is sent from SN (in our email log) but the subscriber never receives the text on their AT&T cell phone.

Any thoughts or ideas on how to fix this?   This is not a problem with other carriers.   Our company is pushing to eliminate pagers but customers are reluctant because they can't set up specific alerts for SN messages.

Thanks

Diane

[brian_quinn]

Diane,

Have you tried manually sending an email to the @mms.att.net address through GMail or Outlook?

Thanks

Brian

[DianeS]

Brian,  

I just tried that and it worked fine.   The person received the text.

Thanks

Diane

[brian_quinn]

Diane,

Can you open the sys_email record for one of the emails and check to make sure the the Headers look correct when compared to a similar email to @txt.att.net?   Do both headers contain "Precedence: bulk"?

Thanks

Brian

[DianeS]

Yes, both email records show as Precedence: bulk.