Good evening.We have an application called Access Recertification Audit. There, once we upload data/excel sheet, then inactive users are getting fetched instead of active users.The requirement is, if Active users come, automatically there Manager wil...
Good evening.How to allow snc_internal users who are on a ticket Watchlists to comment on Additional comments in Service Portal? Which Role should I give them? ITIL ?These users do not have any other role, apart from snc_internal.I am not sure. Pleas...
Hi Team,kindly help me on below issueone of user is getting below error in dashboard, also he is not able to see all field in that report as admin I can see all field and also I am not getting that error.Kindly find below screen snap for same. Thank...
Creating Problem from an Incident We want to be able to create a new problem from an incident with all necessary information. 1. Update the existing system property so that Assignment Group will always be copied from an incident when a new ...
Hi,we need to provide write access to the knowledge categories for the knowledge base owner Person.I created write Acl to the KB_Category by using the below script:if (gs.getUserID()==current.parent_id.owner){ answer = true;}else{ answer = fals...
Just wanted to share this here so if anyone working on similar requirement can leverage it. I got a catalog requirement to create a variable on the catalog form to enter URL and it should always start with a url then followed by a suffix to that ur...
Hello Team, Has anyone done the ServiceNow integration with Ineight tool ? If yes, then please share the relevant docs or links that would be helpful. Note: Checked in Ineight site but it was not helpful Thanks Bishal Sharma
I want to block or restrict the attachment of files with ".exe" in the filename. I have already filtered the file type to allow only PDFs, but we still want to add a filename restriction as a secondary security measure, as we are passing this file a...
Posting this here if anyone working on similar requirement. Create a field called 'Site Title' , it should accept only alpha numeric and two special characters Hypens (-) , under scores (_) , space and nothing else ( @,#,$ ..............nothing is a...
We are using the OOB Typeahead search widget on our custom portal. When we search for knowledge articles on the searchbar, the search results take us to the form page (id=form) of the kb article. What we want is the search results to redirect us to k...
i need some help in creating such dashboard in the asset workspace in the alm_consumable table , there is cost for each of the peripheral , is it possible to have a dashboard to display what is the total cost of the peripheral in the stock room ( p...
Hello all, Need help with one requirementThere is a list collector field called 'applicable_loss_type' , initially i was told to show this field only ifline of business = comm prop (or) personal prop (or) personal auto ,which is simple i wrote ui ...
Hi All, We are installing a plugin called "Citrix IT service management connector" with the version 25.1.0. I need a technical documentation and architectural diagram in ServiceNow. and end to end flow of the application. Please help me to get these...
Hi, When we are assigning people to groups and assign them the ITIL role, would/should that give them access to View, Create Reports and View Reports on Dashboards Or should they also be given another role as well if so what would that be ?
We have multiple Contracts in ast_contract, with CIs associated to them via the 'Contract Used By' related list. Not all CIs we have recorded are associated to a Contract. From a CI perspective, I cannot find a relation along the lines of "Uses Contr...
