The ability to hide a catalog item can be managed with "User Criteria", but is there a way to allow some delegated people (asset managers) to be able to order those same items on behalf of the people that the catalog item is hidden from? We want the ...
i have created a mail script to create a meeting invite for a weekly calll to who ever sublits an RITM for a particulatr catalog using ics template . and tried caling ics as body and attachment in email notification . but invite is not getting creat...
Hello, To give you some background we decided to create our own status report on the service portal with a drop down where the driver is the parent project and you can select the date of the report which will display the data.On the status report tab...
Hi Experts, The activity details are not in synced with the native record. There are three updated on the activity stream but in portal widget called "Data Table from Instance Definition" is not showing any updated of the activity stream under acti...
Hello, I am trying to set AI search for Next Experience Search, but while migrating Zing to AI search in Next Experience, I am facing with the error -->Error Message: Search Source condition could not be saved. See logs for details. and in log it is ...
How can i change service operation workspace search engine from zing to AI Search?Please provide me the detailed steps to configure this? and please do not provide Chat-Gpt response
Hi Team, Any solution for the below one Kindly let me know. The out-of-the box Duplicate CI Remediator remediation process for closed/inactive Change Requests does not update the configuration item reference field with the main CI. Thanks in advance....
Hi Team, I need to add a 'Test Connection' button on the properties page (basically i categorized the properties and showing them inside a new menu item.) How can we display a custom 'Test Connection' button on the same. Thanks Bishal
Hi Everybody,I've been trying to figure out how to add labels to Surveys and am having no luck. I've seen labels referenced in old posts (such as mark.stanger's post here - Multiple Checkbox Variables in Service Catalog and Surveys - ServiceNow Guru)...
Hi all, Need immediate help.. I am not able to find BRT Timezone in servicenow..It's not available. Is this ok if add this timezone in sys_user table timezone. Thanks, Preethi
Hi team,Please help me how to configure templates in service operations workspace
Hi Everyone, We were trying to create an ATF, for Interactions. In the Type field we have added One option as "Walk-in" and Removed options as "Messaging" and "Video" using Onload Client script, While perform ATF for interaction to check the case, ...
I would like to configure the UI Action "Create Change Request" on an Incident, so that when the user selects a Normal Change Request, some additional fields are copied over from the Incident. The UI Action creates a modal interceptor that allows yo...
Is it possible to add user tokens and synonyms through the import of an Excel template?To add user tokens, I downloaded the Excel template, entered the information (entered text and tokens), and imported it. Although the import was successful, the us...
We are planning to disable incident creation using inbound action, instead go with creation of Interactions so that the Service Desk can convert them into INC or SR or CASE etc. What are your thoughts on this? Do you see any challenges?
