Good morning.On the cmdb_ci_appl table, we have lot of application records. So, only people with cmdb_admin and cmdb_manager should be able to edit the records. Apart from these, other people should only read it.So, I have written 2 ACLs: Write opera...
Can someone please share 10 - 15 real-time use cases of Record Producers that are commonly used in organization?I'd like to practice theseThanks in advance for your help.
Hi Team, We want to add Risk Assessment UI action to SOW . we are able to achieve it but after first submission we are calling UI page which will ask already submitted Yes or No if Yes is selected then it will re-show the submitted answer if No is se...
Hi Everyone,I have created a Performance Analytics widget (HeatMap) in a dashboard that displays the average days open across multiple states and day ranges.Here’s the issue I’m facing:The table has many columns (days), and the table content is gett...
I want to create a calendar for the company in servicenow with IT events and US holidays. This calendar I want to display it on the employee center home page so when user logs in the portal, they can see the events for the week and holiday schedule. ...
I'm building a Platform Analytics visualization where I’m showing the count of Cases grouped by Case Status, and I want the percentage values to display as whole numbers — for example, instead of 98.24%, I want it to show 98%.Here’s what I’ve done so...
Hi community Im trying to create a incident using inbound action but for some reason, its not creating, the target field is empty im receiving the emails on the instance but its not creating the incident. i will provide the screenshot of my inbound a...
Hello Everyone,We are currently facing an issue where non-admin users are unable to view the data associated with catalog form details. To troubleshoot this, we have taken the following steps:Access Control Lists (ACLs): We reviewed the relevant ACLs...
Hi AllUse Case : There is a Custom table where i store the integration data, and there is a field called "l3 service".I have a dashboard where i show the reports for SLAs running for l3 services on my custom table. There are many l3 services, hence t...
This customer has really complex change approvals. In our flows, we've got a bunch of things happening in parallel. We got 'Apply Change Approval Policy' that can generate as many as 10 approvals, then we've got two more that need scripting to find t...
Good evening.Is there anyway, we can retrieve back the Flow context from RITMs, as it automatically gets deleted/expired after 10-15 days? Also, how should we change the validity period? Can we increase the expiration date? Is there any system proper...
Please ignore posted wrongly.
I have a Travel Form in the maintain item, some of the end users not able to submit their request,In the Portal After filling all mandatory fields and submit the order getting an error log, and the log is 'Something went wrong and your request could ...
The display sequence is controlled in a Service Catalog Item using which of the following?The Default Value field in the Catalog Item formThe Sequence field in the Catalog Item formThe Order field in the Variable formThe Choice field in the Variable...
Hi Everyone, I have a requirement. As we know that there is a 'Edit' button in the incident related list of case form in the Native UI. But I need the 'Edit' button to appear in the CSM/FSM workspace. I referred the below article and got the 'Edit' b...
