Hi All, Please help me how to connect live agents as sn_customerservice.customer role user i have loggedin on CSM portal and trying to connect with agent through Chat. but all way it is showing no agent available . I have installed below 4-plugins : ...
Hi Folks, Following the upgrade to the Vancouver version of ServiceNow, we have observed that the "crypto module" is visible only in the DEV instance and not in the PROD and TEST environments. Upon reviewing community posts, we discovered that there...
With Yokohama or Zurich version of ServiceNow is SSP (/sp) going away and getting replaced with Employee Center (/esc)? Will ServiceNow continue to support SSP ?
Hi all, I'm looking to configure a survey that is sent to the Caller when an INC is closed. I want to enable the recipient of the email to click an emoji (or image or whatever) that is a hyperlink to their survey instance in Service Portal, however ...
Hi All,Work notes capturing twice on form , how we can remove above work notes on form? Thanks & Regards,Gopi K.
How to add a condition to a survey when these questionsHow satisfied are you with the time it took to fulfill your request is dissatisfied or very dissatisfiedhow satisfied with the general handling of your request is dissatisfied or very dissatisfie...
Hello,I'm new & still learning something every day.I'm working on creating a a basic 4 question survey. Each question has 5 possible answers ranked 5-1 ( 5 being the best)The issue I'm having is my answers are showing up randomly, even with the rando...
I am trying to generate reports for non-sso users and sso users, but unable to find the list. I have checked the event name = external.authentication.succeeded for this but it is giving the data of logins for only 1 month so we can not find the users...
Hello, ive come across this issue im having where the "info" or "i" button attached to the reference field is not read only, i have the reference field read only but i am able to click on the info button and it shows me users information, is there a ...
Hi team,I have a requirement that,1. The specific person called "A" has to impersonate only the members from the specific group called "ABC". if the ABC group has 10 members then A need to be allowed to impersonate only those 10 group members not any...
I recently created a new application using ServiceNow studio. However, when i go to All Workspaces from the navigator, I don't see my newly created application listed there.and also at the time of creating the app from studio, i have selected only tw...
Hello Everyone, I have a requirement where on the catalog form there is a field name for ex 'ABC' which is a reference filed and referencing to the sys_template (which will show all standard change template).I wanted to send an approval of the Templa...
Hi,ATF If i want to schedule Test suite do i need to open client test runner and my system should be open I have test suite which will have 20 ATF tests and each will take 5 minutes and if i will schedule the ATF test suite and i want that should be ...
Hi,When the state is closed the Survey is triggring multiple times.Can anyone please help on this, It will be usefull.Thanks!
Hi, Survey notification triggring twice.Notification:Sys_emails: tiggring twice.asmt_assessment_instance table: Creating only one record.Can anyone please help on this, It will be useful.Thanks!
