Attachment is not added to email when export data from reports in list view

[Saranya2]

Hi,

I have export data from report in list view where we have 2 lakh records. but the attachment is not added in the email. I have checked the system property value in my instance glide.email.outbound.max_total_attachment_size_bytes. it is 18874368.

I have received the below lines in the email. Is it because of the size issue the attachment is not added?

Note: cmdb_rel_ci.xlsx attachment(s) are omitted from the email. Contact the administrator for assistance.

Ref:MSG297895331.

can anyone please assist.

Thanks,

Saranya 

[Amit Pandey]

Hi @Saranya2 

This is related to your organizational IT policy related to incoming email attachment. You need to check with IT. They must have enforced attachment limits. Alternatively, you can go to sys_email and download the attachment from the email itself. 

Please mark my response helpful and correct.

Regards,

Amit

[Balasai peela]

Hello @Saranya2 ,

Is your issue resolved ? just to know because we're also facing the same issue. Please help if you know the reason why the error message is getting and what's the root cause for the issue.

Thanks.

bala

[Community Alums]

This happens based on the size of the attachment(s).
Two really good knowledge articles that will help explain this:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820755

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0521772

[SivaSaiKuY]

When the attachment size exceeds 18 MB. this kind of issue occurs. Adjust the filters on the report to split the data into two separate chunks for export