Attachment is not visble in portal

[n_16]

Hello all,

End user can not able to see the attachment while approving the request from service portal. The users who have ITIL license can able to see the attachment. 

Now requirement is that end user also should able to see the attachment while approving the service request as they need to validate the attachment & approve the service request.

how can we enable this feature.

Thanks in advance.

[Raghav Sharma24]

You need to check read ACL on "sys_attachment" Table, there will be an acl which gives this access to ITIL role. You can add snc_internal or remove the itil role from there

[Saurav11]

Hello,

That is probably because the ACL setup. You will have to create a read ACL on sys_attachment table with roles as public:-

Please mark my answer as correct based on Impact.