Attachment missing in a Scheduled report notification

[Syed Ahmed2]

Some Scheduled reports do not send attachment in the email notification. What could be the possible cause and fix for this failure?

[Ankur Bawiskar]

Hi Ahmed,

check the attachment file size.

there is OOB restriction on file size while email is triggered.

The ServiceNow servers limit total encoded email size to 75 MB for inbound (POP3) and 25 MB for outbound (SMTP) emails. Emails beyond this size are rejected.

check below links for help:

Email server size limit prevents emails from being sent or received

How to adjust the maximum allowable size of an attachment to a record

Regards
Ankur

[Ankur Bawiskar]

@Syed Ahmed 

Hope you are doing good.

Did my reply answer your question?

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur

[Ankur Bawiskar]

@Syed Ahmed 

Hope you are doing good.

Did my reply answer your question?

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur

[PRADEEPREDDY GU]

I checked the file size 512mb, it's not isssue ...what are the other cases to Attachment missing in a Scheduled report notification