Auto close resolved incidents after 3 business days

[nikhitha24]

Hi all,

Please help me with this below requirement.

After resolving of my incident it need to be closed 3 business day.

I have written a scheduled job for this, but it is not working.

please help me with the right way to achieve this.

updateRecords();

function updateRecords(){

try{

var inc = new GlideRecord('incident');

inc.addQuery('state', 6);

inc.query();

while(inc.next()){

var start = new GlideDateTime(inc.sys_resolved_at);

var nowTime = new GlideDateTime();

var days = getDateDiffExcWeekends(start,nowTime);

// if days more than 3

if(days >=3){

inc.state = 7;

inc.incident_state = 7;

inc.active = false;

inc.update();

}

}

}

catch(ex){

gs.info(ex);

}

}

function getDateDiffExcWeekends(start , end){

        var days = 0;

        while (start < end) {

            start.addDaysUTC(1);

            if (start.getDayOfWeekUTC() != 6 && start.getDayOfWeekUTC() != 7){

                days++ ;

            }

        }

        return days;

    }

Thank you,

Nikhitha

[Ankur Bawiskar · Accepted solution]

@nikhitha24 

solution is present in this link. check that and enhance

Auto closure of Task after 3 business days 

If my response helped please mark it correct and close the thread so that it benefits future readers.