Auto closure of RITM when all sc tasks are closed complete manual/workflow

[raja reddy]

Hello Team,

I have a requirement on service catalog, some are sctasks are created manually and workflow. while closing all associated sctask set to closed completed then the RITM should closed complete automatically.

Present this is not happens for manually created sctasks.

Please advice me if any.

BR

Raja Reddy V

[suvro · Accepted solution]

You can write an after business rule on sc task table whenever the task is closed

CONDITIONS: state is one of closed complete|closed incomplete|closed skipped

Script: 

var sctask = new GlideRecord("sc_task");

sctask.addActiveQuery();

sctask.addQuery("request_item", current.request_item);

sctask.query();

if (!sctask.hasNext()){

var req = new GlideRecord("sc_req_item");

req.get(current.request_item);

req.setValue("state", <value_of_closed_complete>);

req.update();

}

[raja reddy]

@suvro 

When we created manual/workflow multiple task system should check until closed complete all associate task.

Here, system not checking to wait all associate task get complete.

Could you please help me.

[raja reddy]

Thanks for quick response. Its really helpful😄