When the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?

[ayano]

In ServiceNow OOB, when the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?

If so, please tell me the name of the configuration record.

[RaghavSh]

@ayano Refer : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0794092 

This will answer your question.

[Ankur Bawiskar]

@ayano 

this OOTB BR on sc_req_item does that "Set Active Flag" 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[PrashantLearnIT]

Hi @ayano 

Please have a look into below business rule which has the required configuration or customization:

As this business rule is not recommended to modify it.