I have a request to auto populate a reference field on the Task form of a requested item, with user input from a single line text variable on a Catalog Item.
I created a BR on the catalog task table.
When to Run: before Insert, Order: 100, Filter Conditions: request item.item = abc
Advanced:
(function executeRule(current, previous /*null when async*/) {
if(current.variables.action == 'new') //is new ict is selected
{
current.cmdb_ci = current.request_item.variables.name; //user inserts text into the name variable
}
else //if modify existing ict
{
current.cmdb_ci = current.request_item.variables.ict_system_name; //select from look up
}
})(current, previous);
When I go to the task it doesn't auto populate the cmdb_ci field and there is no preview available for this variable:
BUT when I double click on the variable name I get this, so the value which the user input 'debug' is there but just not populating the reference field ?
if I click ok it will populate the value into the field and then I can preview information via the 'i'.
The record is created in the cmdb table and I can see it.
Has anyone experienced this?
I have tried a few ways to do this but none were successful. I feel it should be pretty straight forward and easy but I just can't get it. Any advice?
