Auto-populate functionality doesn't work on back-end and it shows empty field for the catalog form

[jeffreygard1127]

Hi guys, on our catalog form, I created 3 new fields 
1. Select user

2. Department

3. Email Address

All fields are reference type and reference to sys_user table. 

For the Department and Email address field, I used the functionality "Auto-Populate" and the dependent question is the "Select User"

It is working properly on the portal. Whoever I selected as user on the "Select user" field, it will just auto-populate the Department and Email field.

However, on the back-end, the Department and Email Address field is EMPTY

does anyone know how to fix this?

[BrianProvencher]

Do the Department and Email Address fields have the same system name as the ones in the catalog item? 

[jeffreygard1127]

Yes, it's the same

[AkashM915112357]

Hello @jeffreygard1127 

You have to add this into your Flow desginer RITM request part then it will assign in the Backend part.

Please check your Flow as well.

If my response helped please mark it correct.

[Ankur Bawiskar · Accepted solution]

@jeffreygard1127 

If the variable type and the field type from where you are fetching are different then it won't work.

Department variable should be referring to cmn_department table and it should fetch value from Department field from sys_user.

Email variable should be single line text and not reference.

Please do the above changes and share feedback

If my response helped please mark it correct and close the thread so that it benefits future readers.