Auto reject the approval if the approver is not approved for 30 days

antony4007 · ‎01-22-2020

Any one achieve the below in Service now. If yes please suggest the steps.

"Approver must approve the RITM approval within 30 days from the created date. If they fail to do so, the RITM should be auto-rejected with added comments "Approval timeline exceeded, Request item is rejected" and send a notification to requester and approver.

Thanks,

Antony

RiteshSwarnakar · ‎09-27-2021

We can do it using Flow Designer. I used Rome version.

1] Schedule the Trigger to run daily at any time preferably outside business hours.

2] Set the Action to look for all approval records which are in "Requested" state and the creation time is more than 30 days

3] Check if the count of no.of approvals in "Requested" state is greater than 0.

4] Then loop over each non approved records and finally update the state to "Rejected" and add comments as required.

Thanks,

Ritesh

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raphaelflores · ‎08-04-2022

Ritesh,

Is there a way to exclude certain catalog items from this?

rajesh9885 · ‎08-10-2022

Probably you can have a custom field (hidden) on the catalog with a yes no value.

User the value and add it as a extract condition to skip/exclude

Al-jhon · ‎05-08-2023

You need to dot walk it on the workflow i think on the look up records

Approval for > Request Item > Item != catalog item name.