Auto reject the approval if the approver is not approved for 30 days

[antony4007]

Any one achieve the below in Service now. If yes please suggest the steps.

"Approver must approve the RITM approval within 30 days from the created date. If they fail to do so, the RITM should be auto-rejected with added comments "Approval timeline exceeded, Request item is rejected" and send a notification to requester and approver.

Thanks,

Antony

[Ian Mildon]

Build it into a workflow. You can have the timer and all email notifications handled in a single workflow; as well as the auto rejecting and closing of the RITM.

[antony4007]

Hi Ian,

I will try and update you.

Thanks,

Antony

[Ranjan kumar1]

Hi sir 

can you please help me out the following problem?

In ritm table if any user approval is waiting in requested state every 3 business days remainder email has to be send till user approve or reject

[RiteshSwarnakar · Accepted solution]

We can do it using Flow Designer. I used Rome version.

1] Schedule the Trigger to run daily at any time preferably outside business hours.

2] Set the Action to look for all approval records which are in "Requested" state and the creation time is more than 30 days

3] Check if the count of no.of approvals in "Requested" state is greater than 0.

4] Then loop over each non approved records and finally update the state to "Rejected" and add comments as required.

Thanks,

Ritesh

[Anthony78]

you can use above flow to schedule a trigger and use send notification action to send email to requester and the approver.

the notification "when to send" should be trigger so that you can see your notification name here in flow designer.

Note: you can see send notification action from quebec version, if you use earlier version then you can't see this action in flow designer.

Please mark reply as Helpful/Correct, if applicable. Thanks!