Autoclose Knowledge Feedback tasks

[kumar junior11]

When a KB Feedback Task has been in the Resolved State for more than 2 Days (48 Hours), it should be automatically moved to the Closed state. help me  with the best solution.

thanks in advance,

regards

saikumar

[kumar junior11]

hi @Robbie 

which option i need to select here

[Mark Manders]

It's a script you are going to run, so the last one.

[Robbie]

Hi @kumar junior11,

The bottom of the 3 options - 'Automatically run a script of your choosing'.

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Thanks, Robbie

[Robbie]

Hi @kumar junior11,

How did you go? Can I help any further?

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

[kumar junior11]

@Robbie 

i given the time as 20minutes but still the kft s are in resolved state