Hi everyone,
We recently installed the Advanced Work Assignment (AWA) plugins in our Zurich instance. On the first day, everything worked perfectly.
However, we are now facing an issue: whenever users with the awa_agent role change their status to "Available" in the workspace, it immediately reverts to "Offline" after a page refresh. The change is not even being recorded in the awa_agent_presence_history table. Interestingly, everything continues to work perfectly in our development environment.
Here is what we have tried so far:
- Increased the repeat interval of the AWA - Set Inactive Agents Offline scheduled job (from 1 to 5 minutes), but it didn't help.
- Cleared cache, logged out, and logged back in.
Interestingly, users with administrative roles like awa_admin and awa_manager can change their status perfectly without any issues.
Has anyone encountered this or have any ideas on how to fix it? Could it be an ACL restriction on the awa_agent role?
Thanks in advance!
