awaiting user confirmation send notifications then close the incident automate.

[dhruv_askme]

Want to implement three strike policy

As per that if incident is in awaiting user confirmation we will send 3 mails to user

1. at the time of changing status

2 .on the fourth day

3. on 7th day and

on tenth day if we didn't get any response we will auto close the ticket.

We want to send notification in form of email such that it has two options one to resolved and not resolved and if users click on resolved directly autoclose the ticket and if user click on not resolved change the status of the ticket and change it state to the person whom it was initially assigned and a notification to the person who had set it for user confirmation.

[Dave Smith1]

Good luck! Looks like you have the design specifications already worked out.

[dhruv_askme]

@Dave Smith I didn't get yoy

[guiguille]

Hey Dhruv,

I usually solve any situation that I need to send an email after the X day with scheduled jobs. I just create a process that runs over all the table that I need to check, and based on the, for example last update date, I send the email when the update date is 7 days ago, for example.