Is there any option to remove the line in service portal for the attachment below
Is there any option to remove the line in service portal for the attachment below
Forum Posts
How to close problem ticket or change request using background script.
Hi Team,How to close change request or problem ticket using background script as it is process flow , before closing do we need to complete steps? please help on these. I know we can cancel it directly , but cant close it.
Resolved! Change Management - Mass Update CI class vs Dynamic CI Group
Its not very clear what direction we should use since both options exist. We have an option for "Mass Update CI class" which looks to function almost the same way a Dynamic CI Group works. Does anyone have a suggestion on which one we should be using...
Resolved! Update incident from Scripted Rest API
My requirement is to update multiple fields on incident table through rest scripted API and the situation is any field can be updated during PUT call which means It is not necessary that all the fields mentioned inside update function will be updated...
Resolved! PostgreSQL Instances roles validation with ServiceNow: need Ideas
Greetings everyone!We have several hundred PostgreSQL DBMS instances in our infrastructure.I have a project I hope to perform with ServiceNow ITSM abilities: to provide a tool for validating all roles and users in each instance of the PostgreSQL DBMS...
This issue is related to order guide i want to hide variables in chose option section
This issue is related to an order guide. in the order guide, i want to hide variables in the "choose options" section, similar to how they are hidden in the summary. how can i achieve this requirement?
Script include "processstockrules"
Hello community, can someone explain what's happening with this script include "processstockrules"Thanks in advance
Advanced Logic for Repeating a Maintenance Schedule Entry
Howdy, We are to convert an extremely confusing excel sheet into a maintenance calendar within ServiceNow and are having a couple of issues coming up with the logic to meet our needs. The logic we are trying to replicate is the 1st Friday after the 2...
What's the difference between on call schedule and Advanced work assignment in servicenow?
Both are same?Did both are available to all the modules like ITSM, CSM etc?when we go for what ?Pls share your experience here @Ankur Bawiskar , @Dr Atul G- LNG ,@Aman Kumar S , @Allen Andreas , @Amit Gujarathi , @Anurag Tripathi
Resolved! Stuck in loop copying comments between Jira and ServiceNow using Jira Spoke and flow designer.
Hello, I'm trying to copy comments between Jira and ServiceNow using Jira spoke and flow designer, but have found myself stuck in a loop between the two. When a comment is added to an RITM, it's added to Jira. However, once that comment is added to J...
Disable Help Text in the Agent workspace view
Hello Experts,Post Xanadu release , i am noticing a help text on top of the "Priority" field which i want to disable it. Please suggest how to remove the ".5-low" from the top of priority field in Agent workspace and HR agent workspace. @Ankur Bawisk...
Using email templates in flow designer?
Hello, I am creating flows in my instance, with flows that are sending emails. Does anyone know how to use email templates within a flow email? Right now its just a white background with nothing else. We want to have these emails display universal...
Resolved! Copy Catalog Items with including Flows
I need to copy a large set of Catalog Items from one instance to another. What is the best way to do that nowadays and also include related Flow, Workflow, User Criteria, Scripts and so. What is the best way to do so now in 2025? Kind regards/Henrik
Order guide variables are not in sync with cat item variables if again go back to describe needs pag
HI All, If I enter some values in describe needs page of an order guide & click choose options. And then if i go back to describe needs page and change something and again clicked choose options, changes are not reflecting in choose options page. ...
Add to Payload Map in Action Assignment Dynamik Query
Hi everyone, I need to add sys_id to Pyload Map in Action Assignment. (ex. u_parent=Parent sys_id) this is recognized by ServiceNow as a string, I cannot add a dynamic sys_id. Maybe someone knows how to change this. Thanks
