Resolved! Is there a way to link one or more specific knowledge articles to an incident/task based on the CI that is selected?
Is there a way to link one or more specific knowledge articles to an incident/task based on the CI that is selected?
Forum Posts
Delete a user
I want to delete a user account but im getting an error saying Deleting Chris Coveyduck is not allowed because it is referenced in record Scheduled execution of HSBC Sitecore Incidents within the Scheduled Job table. can anyone help me how to delete ...
SFTP STEP - Flow Action Query
I am trying to fetch files from SFTP Server (via Mid Server) and attach them to a particular Data Source in ServiceNow. I am using the "SFTP Step - Copy Files to this Instance" https://www.servicenow.com/docs/bundle/xanadu-build-workflows/page/admini...
Cascade Varibale in order guide
Hello Everyone,can anyone explain to me what is cascade variable and how it is used in order guide ?
Predictive Intelligence Similarity Framework/Solution
I want to find Duplicate/Similar type Incident from all open (i.e. Active = True) incidents. I've created a Similarity Definition.I've attached a screenshot also. I've set the threshold Value at 75.Now I want, if I raise a incident, it would check an...
How many catlog task are to many
Hello Community, I have a business unit that wants to add anywhere from 25 to 60 catalog task to their REQuest when their assignment group is assigned a REQuest, When I look at this the "task" lits read more like a checklist. they have these "task" b...
Scoring mechanism on problem task form similar to risk assessment on change request
Hi All, We have a story about scoring mechanism on the problem task form. Requirement is: User clicks on a related link and form opens up on the problem task form similar to Risk Assessment in Change Management. User provides his input to various que...
Resolved! How can we move bulk of Problem records from One instance to another instance like dev1234 to dev 5678?
Hi All, How can we move bulk of Problem records from One instance to another instance like dev1234 to dev 5678? Note: Only one time i need to move those records. Please Assist me on this.
Resolved! How can I add an email option to the three dots on Standard Change proposal template?
Other change requests hav the option to email from the ticket but templates do not. How can I change this?
Dynamic Flow Designer to Add User to Multiple AD Roles/Groups Based on Environment Selection
Need to create a dynamic flow to add the user into the selected multiple roles/groups into AD. Selected each role was a separate checkbox variable which was created in the service catalog. The flow should work in a way that there will be one variable...
Resolved! if we choose catalog item type mobile or laptop on that time approval goes to requested for manager
if we choose cat item type mobile or laptop on that time approval goes to requested for manager if we select item type the approval needs to stop. through workflow editor
EncordQueryを使わずにクエリを実現できる方法
ビジネスルールのクエリで以下の条件を追加したいです。"サブカテゴリがIPアドレス および ウォッチリストに自分を含む または 作成者に自分を含むまたはサブカテゴリがIPアドレス以外 または サブカテゴリが空" 以下EncordQueryを使おうとするとフォームが正しくないという事象が発生して実現できないため、ビジネスルールのクエリで実現できる方法があるかご教示いただきたいです。https://support.servicenow.com/kb?id=kb_article_view&sysparm...
Resolved! Server-Side Scripting
How do you use GlideRecord in server-side scripting?
Difference Between "Has Breached" and "Made SLA"
Hello, Can anyone please let me know what is the difference between "Has Breached" and "Made SLA" fields/columns in "sla" table??
Script Include in Reference Qualifier
Hello. I'm doing an exercise and need to do this: "I, as an administrator, want the students to be able to enroll only once in each training".Here's my solution: A script include:var SharkLearningUtils = Class.create();SharkLearningUtils.prototype = ...
