background script to close all incidents.

[akshayjain]

What should I write in background script to close all incidents or delete all incidents

[sachin_namjoshi]

Please use below background script to close all incidents.

var inc = new GlideRecord('incident');

inc.query();

while(inc.next()){

inc.state = 7;

inc.update();

}

Regards,

Sachin

[Jaydeep Parmar]

Hi

Try this:

var gr = new GlideRecord("incident");
 gr.query();
 while(gr.next()) {
        gr.incident_state.setValue(IncidentState.CLOSED);
        gr.active.setValue(false);

//gr.deleteMultiple();
        gr.update();

}

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Jaydeep Parmar

[SaiRaviKiran Ak]

Hi,

To Close an Incident :

var incident = new GlideRecord("incident");

incident.addQuery("active", true);
incident.query();
if (incident.next()) {

incident.state=7;
incident.update();

}

To Delete an Incident :

var incident = new GlideRecord("incident");
incident.addQuery("active", true);
incident.query();
gs.addInfoMessage("test"+incident.getRowCount());
if (incident.next()) {

incident.deleteMultiple();
incident.update();

}

Mark Correct if it answers your question.

Thanks,

SaiRaviKiran Akella

[SaiRaviKiran Ak]

HI,

May I know the status of this question ?

Can you mark my above answer as correct if it solves your issue?

Thanks,

Ravi