Hi, I am moving my update sets using update source functionality from dev to test. I am having a parent update set with 3 child update sets , if I complete parent, the 3 child's were also got completed. In my test, when I click on retrieved completed...
Hi All, Can Someone please help me on the below query. I have created the ATF for the service catalog testing.After the Requested item form is open need to add the approval step in that how to add the ATF test step for Need to select the approval use...
Hi Team, I just want to print log message.I am doing this through Background Script"var message="Hi";gs.log(message); This is working fine and showing entry in syslog table, but I am using the same in scheduled job and business rules it is not workin...
Hi Community,I have recently converted workflow to flow designer and for old RITM when it approve flow designer is getting attached. This OOB BR is causing to this "Start FlowDesigner Flow" and Flow gets attached to the old RITMhow to stop this?
Hello all,I need to update multiple historical RITM records where field name is start_date (a variable on RITM) on sc_req_item, the value of the field should be updated to 2020-10-21. Please can someone help me to fix the below script.*I have tried...
Hi everyone, hope that you can help me,I'm trying to make a report that shows the sum of pending incidents that a month had day by day. I made a report that tracked all the pending incidents.I used the incidents table and filtered by "updated to pend...
I want ITIL users to edit particular knowledge base , i tried adding ITIL users in "can contribute" list but its doesn't seem working , is there any other solution ?
Requirement is manager of a particular group should be able to add multiple users to the selected group or remove multiple users from the selected group using catalog item. when manager submits the request, users in "Add members to group" should be a...
I've developed a script to check if a planned start and end time coincide with a blackout schedule. The script retrieves the start and end dates of a change request from a GlideRecord and compares them against a schedule defined in another GlideRecor...
We need to create blackout schedules applied on different lists of application services. Each list could contains a large number or application services.For example, December Hollyday blackout schedule applied to applications services A, B & C... Sum...
There are around 6 groups. Based on 6 conditions each group will be assigned to themFor example: groups - scg123, scg567,scg890, scg564, scg879,scg675.This groups has to be assigned to individual.We have 6 conditions( based on selection on the catal...
There are around 6 groups. Based on 6 conditions each group will be assigned to themFor example: groups - scg123, scg567,scg890, scg564, scg879,scg675.This groups has to be assigned to individual.We have 6 conditions( based on selection on the catal...
Hello Team, Scenario: There are parallel approvals one is user approval another is group approval,In user approval user as static called "A" personand same "A" person present in X group, group is dynamic based on the selection on the form Sometimes...
Have you thought of How the outside maintenance schedule field in change form works Please have a look at the below post to understand how the OMS field works. We have a table called "Maintenance Schedules" https://<instance>.service-now.com/cmn...
Morning! I am looking to generate tasks based on selection of values from a list collector that I have added to a catalog item. I.E.> if multiple values are selected, generate tasks out to those teams Selections == Workday;OKTA;Sailpoint Workday > ...
