Hi All,We have a requirement, Once the "On hold until date" field was hit, the Incident would automatically go back into 'in progress' state. created a Scheduled Job for this requirement but it is not working. please help me on this Custom field...
I have writtern script without starting run transformscript function but used source and target objects will it going to work for that matter whatever may be the type of transform script.
What is the conceptual difference between a Catalog Item that allows requesting a specific service (e.g. Install Application) verses the Services dropdown that could list the same service that is being provided? When do you choose one over the other,...
Hi All I want to remove the whole red part in the screenshot. How can I do this?I was trying by:- set Use cart Layout to False- set No order button to True- Hide quantity and Add to cartbut even then I still see the grey rectangle.I want to fully rem...
Hi everyone,I’ve created a UI action popup window with Yes and No buttons. The intended behavior is that when a user clicks the UI action button, a confirmation window should appear. If the user clicks ‘Yes,’ the task current task and the task relate...
HelloI have these questions that i need help to clarify if it is correct or not. Thanks for your helpWhen creating a catalog, which field specifies who can edit, update, and delete catalogs, categories, and catalog items?A. Manager B. ContributorsC. ...
Hi All, In the incident form I wanted to display the City of the Caller. However, I also want to change the label of City to Caller City in the incident form. I first thought of dictionary overrides but for some reason its not available of this speci...
When I attach affected location and I know that affected location has multiple companies, so how to add these companies with the api call?To do the same in GUI we use edit option available in affected companies then drag and drop the companies from t...
I have a n onload client script where I am checking the state and setting a field mandatory but it is not working. There are no UI policies on this field. I dont even get the alert in the beginning of the script I added.var st = g_form.getValue('u_st...
Is it possible to allow Requester users to access the Platform UI to create and view incidents, etc.?
I have a requirement that needs Problem state to be set as "Pending change" when a change request is created from a problem record. Problem state should be set as "Pending change" when a change request is created using the UI action "Create Normal Ch...
i created a record in update set Alets say i created a varibel in catalog item now i created a new update set bnow saving the record in where current update set bshould move all the record? Please advise
Not sure if this is possible but I'm trying to see the best way to check the value of a watch list. The condition I'm trying to create is as follow: If the logged in user/current user is on the watch list grant them read access to the RITM. The be...
My Service Operations workspace has menu items for interactions, incident, change, requests etc everything except Universal requests. How do I add it, where do I add?
Hello,I am attempting to export a calendar report of our scheduled changes. We have a business need to provide this calendar report to end users. I already have a scheduled report to send out to end users I would like to include this report with. How...
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