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Resolved! Editing button on form

Hello friends, I am working on a requirement.There is a already created "Verify". Previous functionality is when the record from "My" on page is selected and "Verify " is  then it will add "Verified" comment to "My" section on.  New Requirement is :W...

Asmita7 by Tera Expert
  • 540 Views
  • 1 replies
  • 1 helpfuls

Resolved! Catalog Item Attributes

Hello Developers, What are these Attributes on catalog item?How do we use them? I have a situation,I have created a reference field in the item referring to 'cmdb_ci_business_app' table & there is a custom field on the table called 'A-Code'. On the P...

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Naveen87 by Tera Guru
  • 1156 Views
  • 7 replies
  • 1 helpfuls

Create new Relationship between 2 tables in CMDB

Hi,I've 3 tables which are extended from cmdb_ci base table.1. cmdb_ci_business_app2. cmdb_ci_aws_account3. cmdb_ci_ec2_instanceI can see in cmdb_rel_ci table, there is a relationship exist between 'cmdb_ci_business_app' and 'cmdb_ci_aws_account' tab...

Resolved! Setting Out of Office to prevent assignment of tasks

We are moving from our current system to ServiceNow next month, and I haven't been able to find any details on whether users can set an Out Of Office flag so that incidents/tasks are not assigned to them in that period. Does anyone know if/where this...

Khuli by Tera Contributor
  • 1232 Views
  • 3 replies
  • 2 helpfuls

Optimize the below Business rule

Hi All , I want to optimize the below Business rule , I have two business rules which use the below highlighted code :  var user = new GlideRecord('sys_user');        user.get(gs.getUserID());        if (user.web_service_access_only == true) I want t...

SSO and Account Recovery issues

Hi All, Has anyone experienced this error before when trying to set up account recovery? I have enabled the correct plugin and properties but this internal error persists. As you can see MFA has been configured correctly and that works, however, clic...

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Alex319 by Giga Guru
  • 978 Views
  • 3 replies
  • 1 helpfuls

Autoclose Knowledge Feedback tasks

When a KB Feedback Task has been in the Resolved State for more than 2 Days (48 Hours), it should be automatically moved to the Closed state. help me  with the best solution.  thanks in advance,regardssaikumar

Inbound Email Flow help

Can someone please assist with creating an Inbound Email Flow for the following, if you could show me how this would look as I have not had to do this before please. So the scenario is when an email is received from a customers ServiceNow instance i....

Jason116 by Tera Contributor
  • 250 Views
  • 2 replies
  • 0 helpfuls

Resolved! Getting "Action not found" in Flow Designer

Hello everyone,I hope you can help me,I am currently experiencing a strange problem,Basically, I have a flow designer action which is loaded correctly in the development environment, but when I try to bring it into the test environment, via update se...

Giandonato by Tera Contributor
  • 1358 Views
  • 3 replies
  • 1 helpfuls