Background script to make a case inactive.

[sachinshivakuma]

HI All,

Can anyone guide me on this.

Thanks in Advance.

[Subhajit1]

Hi Sachin,

Manually get the sys_id of the record.

Then run the following query in your background script:-

var gr = new GlideRecord('Your case table name here');

gr.addQuery('sys_id', 'the sys id you manually copied');

gr.query();

while(gr.next())

{

gr.active = 'false';

gr.state = 'Closed'; // This is if you have a state on case and have a closed state

gr.update();

}

[Alikutty A]

Hi Sachin,

Try this out, it will make all records inactive

var gr = new GlideRecord('your_case_table');   //Add your case table name here

gr.query();

while(gr.next()){

gr.active = false;

gr.update();

}

Thank You

Please Hit Like, Helpful or Correct depending on the impact of response

[snehabinani26]

var gr = new GlideRecord('your_case_table');   //Add your case table name here

gr.addQuery() // Your condition

gr.query();

while(gr.next()){

gr.active = false;

gr.update();

}

[preddy]

HI Sachin,

Var gr = new GlideRecord("table name");

if(gr.get("sys_id of the record"))     // if you are doing single record   or doing for multiple records use gr.addQuery("your condition");

{

gr.active = fasle;

gr.autoSysFields(false);

gr.setWorkflow("false");

gr.state = "closed";

gr.update();

}

PS: Hit like, Helpful or Correct depending on the impact of the response