basic questions

[pramn]

Team looking for below answer 

1-how to link application service to business service ? also CI 

2-how can business user create service catalog and not dependent on service now ?

3-how does the system differentiate between a record and configuration ?

4-how can you automate the deployment of mid server ?

5-how to add a new change type such as automated change?

6-how to populate a multirow variable set?

[Dr Atul G- LNG]

Hi @pramn 

Greetings!!

I tried to be answer with my best understanding but , your question are very high level and it is tough to assume everything. If you provide more details, community can help you.

1-how to link application service to business service ? also CI 

Atul: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831505

https://youtu.be/Qwv5CSih8RU

2-how can business user create service catalog and not dependent on service now ?

Atul:  Business User need to get access to create catalog, at least need catalog related role and yes need to login in to SN to create. If you are thinking to create via email not possible.

3-how does the system differentiate between a record and configuration ?

Atul: Every data is record in ServiceNow and configuration means the business logic and system has tables for the same. 

4-how can you automate the deployment of mid server ?

Atul: https://www.servicenow.com/community/itom-forum/how-to-install-mid-server-automatically-without-manu...

5-how to add a new change type such as automated change?

Atul: It is not recommend to add new change type as it has big impacts, better use tge same old type and use the change model to make it better. 

6-how to populate a multirow variable set?

Atul: Populate means? A user need to fill the details.