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Best Practice to import knowledge articles with videos and pictures in it.

G Sai Vamshi
Mega Guru

‎12-10-2023 10:26 PM

Hi All,

 

I have a requirement to import 45-50 Knowledge articles with videos and images as a content in it. What is the best way to import them and migrate them from dev->qa->prod?

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3 REPLIES 3

Community Alums
Not applicable

‎12-10-2023 10:36 PM

Hi @G Sai Vamshi ,

Please read the following Article with all the recommendations:

https://www.servicenow.com/community/knowledge-management-articles/options-for-importing-external-ar...

 

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G Sai Vamshi
Mega Guru
In response to Community Alums

‎12-10-2023 10:40 PM

Hi Sandeep, Thanks for the Response ! I have gone through that link. 

 

My query is how to import the articles if it contains images/videos.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to G Sai Vamshi

‎12-11-2023 04:58 AM

Hi @G Sai Vamshi 

 

https://www.servicenow.com/community/now-platform-forum/importing-knowledge-articles-with-images/m-p...

https://www.servicenow.com/community/now-platform-forum/how-to-move-kb-articles-to-new-snow-instance...

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