How to move KB articles to new snow instance with images

vps
Tera Contributor

‎08-18-2017 08:06 AM

Hi All,

We have around 2000 articles which we need to move to the new snow instance. All the articles are having images/screen shots.

any idea how to move all the articles with the images to new instance?

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Jaspal Singh
Mega Patron
Mega Patron

‎08-18-2017 08:17 AM

Hi Varun,



You can export the articles to XML and then import them into the new instance with "Import XML" function. Any attachments will be included automatically.



Since you say you have more than 2000 records, you can filter them down by some criteria and export the list of articles in chunks.



That will include the original KB numbers and created by and created dates & would be the easiest way to do it.



Untitled.png



You can refer link http://wiki.servicenow.com/index.php?title=Importing_from_Another_ServiceNow_Instance#gsc.tab=0   for more info.


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vps
Tera Contributor
In response to Jaspal Singh

‎08-18-2017 08:29 AM

Yes, I followed the steps. But still, Images are moving from one instance to another when I move the KB article. Seems like it is getting stored in the table("attachment").



.


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rohantyagi
ServiceNow Employee
ServiceNow Employee
In response to vps

‎08-22-2017 03:29 PM

Do you want to move images or not? If you export in xml format, images will be transferred to the new instance.


Additional discussion on this topic here: Re: How to Import knowledge articles with attachments??


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vps
Tera Contributor
In response to rohantyagi

‎08-23-2017 08:25 AM

Yes, I want to move images which are in the KB Articles. The problem is that when I try to Export and import the KB article, the images are getting imported to the new instance.



I saw many community articles where they say the images also get moved to new instance if you try export-import. But I don't know in my case why the images are not getting moved.


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