Best Practice to import knowledge articles with videos and pictures in it.

G Sai Vamshi · ‎12-10-2023

Hi All,

I have a requirement to import 45-50 Knowledge articles with videos and images as a content in it. What is the best way to import them and migrate them from dev->qa->prod?

Community Alums · ‎12-10-2023

Hi @G Sai Vamshi ,

Please read the following Article with all the recommendations:

https://www.servicenow.com/community/knowledge-management-articles/options-for-importing-external-ar...

G Sai Vamshi · ‎12-10-2023

Hi Sandeep, Thanks for the Response ! I have gone through that link.

My query is how to import the articles if it contains images/videos.

Dr Atul G- LNG · ‎12-11-2023

Hi @G Sai Vamshi

https://www.servicenow.com/community/now-platform-forum/importing-knowledge-articles-with-images/m-p...

https://www.servicenow.com/community/now-platform-forum/how-to-move-kb-articles-to-new-snow-instance...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************