Best practise for OOTB state name changes

[Pastupe]

Hello,

We have requirement to change the label of one OOTB incident state.

e.g. State "A" with value 1 should be renamed to "AA" and keeping value 1.

is that OK for the long term?

I would like to avoid creating a custom state instead.

- Is the best practice to change the state label directly or?

/Petr

[Uncle Rob]

I'd inactivate the OOB one and create a whole new one with your new name and that old value.

[Community Alums]

@Pastupe --

Do not change OOB ,Create as new state and use.

Thanks!

[shyamkumar VK]

@Pastupe , you can change the label but don’t change the backend value of state because it makes issue to relevant script also please go through following support article for more info

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715663

[Sandeep Rajput]

@Pastupe As long as you are changing the state label and keeping the value same there should be no issues. However, since you are changing an OOTB record, it may get skipped during upgrade due to the change you made.