Blue notification box

[michel-h]

We run the Helsinki version of ITSM that adds these blue banners to indicate a certain procedure is to be followed for a specific customer.

They were yellow in the previous version
Unfortunately these procedures are applicable only under certain circumstances but the baner are always there.
Does anyone know how we can limit the appearing of these banners?
What parameters are available?
Could we show the attached banner only when ticket is actually a P1?

Searching the service-now forum, only leads me to the blue boxes we see when a case changes state or an OLA/SLA stops/starts.

If anyone knows how service-now calls this type of boxes I show below, that would help me a lot to find an answer.

Anyway these blue boxes are like a post-it on someone else their screen.
You don't care how many there are, but they can quickly become a nuisance for the owner of the screen.

Making them appear when they are relevant is the obvious solution.

Thanks for any feedback

[Goran WitchDoc]

Hi,

I would skip that and look closer for the Special handling notes. https://docs.servicenow.com/bundle/jakarta-customer-service-management/page/product/customer-service...

I think this will fit your needs better and even if it's under the "CSM" application, it's reusable for all the tables in ServiceNow.

[michel-h]

Thank you Göran,

These special handling notes seem indeed more appropriate then what is currently in use and are also available in the helsinki release.

I will advise my organisation to try this.

To bad the SN-docs do not provide a screenshot of what it looks like.

Nevertheless, do you also know where the blue boxes are configured and how they are called?

I see a low priority note would also be light blue, but what we currently have is not a popup but something that is always taking screen space.

On the other hand I'm not to keen on popup's if they steal focus and popup when I'm trying to do something else.

Delicate balance required   🙂