Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

When we use getXML over getXMLAnswer ??

Performance wise and code wise community is suggesting to use getXmlAnswer when we are just depends on answer but most of the cases are same in terms of requirements I have seen. so in which cases/business scenarios where we are compelled to use getX...

Decimal field throwing an error

Hello AllWe've one decimal type field on form, and when Swedish (Language) user tries to submit the form it through the error like: Ogiltigt decimaltal Note:1. Except Swedish, No users are facing this kind of error message. 2. None of the script incl...

KartikMagadum_1-1733736226944.png KartikMagadum_0-1733736216706.png

Instance Issue

I have facing issue with PDI i will try to login but it's showing "The instance is offline. Please check again in a few minutes." from the last three days. I will attached the screen shot for reference puepose.

Delete CI records through Fix Script

I've around 750 CI records which were created mistakenly in cmdb_ci_computer table instead of cmdb_ci_computer_peripheral table. So, I would like to delete those duplicate 750 CI records available in cmdb_ci_computer table through Fix Script only. Ho...

Need to calculate the duration of approval time

As a user of the AFE process I need the ability to track how long each approver takes to approve at their approval level.I also need the ability to track the total amount of time that AFE has been in the approval process.(Might be able to use the app...

Resolved! Getting error "Insufficient rights for creating new records:"

Hello Support,  Our Production instance was cloned into the Testingenvironment. Since then have been gettingInsufficient rights for creating new records: com.glide.processors.soap.SOAPProcessingException: Insufficient rights for creating new records:...

allen_pitts by Giga Expert
  • 12006 Views
  • 5 replies
  • 1 helpfuls

UI Action to link REQ with Interaction

I have a requirement to create a custom UI action called "Create Request" button on 'Interaction' record.  upon clicking on 'Create Request' button the following action should happen. 1. It should be redirected to the catalog item page in service po...

find_real_file.png find_real_file.png find_real_file.png

Restarting the Updated Workflow

Dear Community, I have updated a specific catalog item workflow. The new RITMs are following the updated workflow. How can I restart the workflow with the updated workflow for the previous RITMs. There are almost 18 RITMs that were submitted with the...

Burhan Shah by Tera Contributor
  • 455 Views
  • 2 replies
  • 0 helpfuls

Resolved! Catalog Item : Needs to create ADD button.

HI, I need to create a button to add the data from one variable to another variable. Button name : Add When Add button is clicked then information will be in text box 1 data needs to be moved to text box 2 variable with comma separated. I have create...

Vasuki by Tera Contributor
  • 2046 Views
  • 4 replies
  • 3 helpfuls