Hi I hope someone can help me with the issue I am having right now. I have made so much investigation but without success. I was trying to create a report which would show the time for groups to approve the Change Records. I have found a really good...
Hello Experts,i have below scenario:Create UI action to restart cancelled/rejected Requested ItemName: RestartAvailable when state = Closed Skipped or Closed IncompleteRequires role Catalog AdminIf Parent REQ is closed, mark as active and set state t...
Hi, we have a requirement wherein the end date should always fall on Friday. I am newbie in terms of scripting, asking advices on how to do catalog client script. I tried researching and can use the dayofWeek function? Can anyone help me?
We have a requirement that for a Change to go to CAB it must be peer approved 24 hours before the CAB Meeting. Does anyone know how this can be achieved. Thanks
HI, Getting the below error in update set logs after committing the update set in production. Didn't get this error while deployed in Test env. Log : Cannot invoke "com.glide.db.PrimaryKey.addQuery(com.glide.db.meta.Query, String)" because "this.fPr...
To hide a view for a specific table (like view : Default view) Any idea how to resolve the above example task.
I believe there is an approval function in the ServiceNowno feature.If I set up a delegation of an approval or task to another user with reference to the following Docs, and the delegated user approves the task, is there any way to know who approved ...
Hi Team,We are using OOB Jira integration that works bidirectionally when we are creating any story in rm_story table and Jira side. We don't have any issue with Story issue type. However, We do have other issue type like Bug, Task and incident (cust...
Hi,I want to add a menu in the Unified Menus on the UI banner. I created a menu with this config but it does not directly open the page I want to show but it shows modules under it. However, I want it to open a UI page when clicked avoiding multiple ...
Hi Everyone, Currently, I'm running the ATF's on every week Monday. I need automate to run the ATF's on every MONDAY automictically without Developer involvement. How to achieve this? Is there any possibility. Thanks,Rajesh
Hello Team , For below Task do we need New Plugin to be installed ? or How it will ...Can someone Please guide me for the same ? Replace all Microsoft Azure AD flows with New Microsoft AZure AD Spoke as old spoke depricated by Servicenow
Hello!I am working to setting a business rule that checks on update when a field is set to a specific subcategory, it will process a business rule to change the incident state, set the resolution code, set the resolution notes, and add time worked to...
Hello Community, We have many Service Request workflows that have multiple approvals.How can I create a report to see how long an approval 'sat' with each approver?Thank you,Rachel
Hi All, As per the following article.. "Changing the author will not automatically subscribe the new author to the knowledge article. The author is auto subscribed to the article by a before insert business rule when the article is first created. Man...
We're using the OOB Change workflow and the CAB Workbench. We have a weekly scheduled CAB meeting for Normal and Standard changes. Currently, for Emergency changes, we have meetings that are scheduled ad hoc outside of the CAB Workbench. The Chang...
