bringing list of Incidents onto a Problem Report

[mrswann]

Greetings!

We have a requirement for a Problem Report. There is a field called "related_incidents" which contains a count of related Incidents.

There is a related list on the Problem form of all the related incidents.

Is there anyway to pull a list of these incident numbers, into a column, for reporting against Problems?

[mrswann]

Thanks John. I appreciate you taking the time along with Blaze to try and help. Unfortunately these still do not solve the particular request but I think it should be my job to push back slightly and better understand what/why etc as TBH it is probably a slightly whimsical requirement we can solve in a different / better way.

[johnbarber_now_]

Ok, maybe I don't quite get what is being asked for either, could you be a little more specific. That is a way to pull a list of INTs related to a PRB, If your team is looking for a way to "expand" the associated INT count to show the INT numbers, That is not possible off that calculation. What is the value your team is looking for?

[Goran WitchDoc]

Not sure if I'm getting what you are after.

You want a list report.. that I get

Should each row contain a problem number and an incident number? is that what you are after?

//Göran

[mrswann]

so in one column on one row: for each problem , a list of the incident ref numbers associated to that problem (in one field)

[johnbarber_now_]

That is an odd request, I'm pretty sure it is not possible in the reporting tools, you could maybe develop a background script that could do that, or export to Excel and concatenate the results. What does the requester think the value of such a report would be, what will the INT# detail help them to do?