Resolved! Problem of translation in service operation workspace
Hello i want to translate the Ui action in service operation workspace but i can't found them on sys_message table. Thank you for your help
Forum Posts
Resolved! Attachment should allow only Excel files in Record producer
Hi Team, We have a record producer in OOB attachment. we have to allow only excel files. How to achieve this?
Display catalog variables on table extended on task
Hi AllI am looking in existing implementation, they used RITM > Custom taskThey didnt used the sc_task under RITM regarding security and sc_task is not extensible, so they extended task table. The problem is since variables belong to catalog they don...
Need to restrict non-admin (ITIL) user from editing the default filter condition of incident table
How to restrict non-admin (ITIL) user from editing the default filter condition in breadcrumb section using ACL.
Need to show only active knowledge bases and canconrtibute knowledge bases in the field
Hi , I have requirement as per that I have created a custom field called "u_knowledge_base" in the kb_submission table which is in open submission module. here in the field I have to show only the knowledge bases which are active and the users who ca...
OOTB checkbox "Proactive" in Problem Management
There is a requirement from client where we need to enable an Out of the box checkbox "Proactive" in Problem Management, this is to identify proactively logged problem tickets.I have not reviewed ITSM for a long time and not sure if that is a new fea...
Vendor Management Workspace Deprecation
ServiceNow's Yokohama release notes show Vendor Management Workspace components are being deprecated in the A release with "no replacement for this application" planned. What's going away:Vendor Management MobileVendor Management Workspace UI Compone...
check conflicts on change is checking recursively
Check conflicts on change form is running continously, it is stopping after long time. Please help us here.
Report change_request implementation extented date.
Hi Everyone, can you please me create a report which shows all changes where schedule end date was extended, after change has moved to "implementation in progress" state.assignment group should contains "ITS"starting date 1/1/2025Thank you in advance...
Need to add cmdb ci table and one custom table to global search
HI Community, I have a requirement, The so-called "global search" does not include configuration items in results, nor X cases (Table name)We will have to add x_cases and cmdb_ci to the indexed AI search sources. How can we achieve this?steps i have ...
Change request
answer = { u_svp_approval_mandatory: false, u_svp_no_vp: false, u_evp_approval_mandatory: false // Add EVP approval flag}; var svp_approval_required = false;var svp_no_vp_required = false;var evp_approval_required = false; var gr_conflict = ...
On-Call: make trigger rule dynamic to all assignment groups
When creating a trigger rule for on-call, is there a way to make it dynamic to all assignment groups?
Resolved! Group Manager needs to add or remove group members within their own group
Hi,I have a requirement where the Group manager should be able to add or remove members within their own group. I have created a Group Manager role and configured create and delete ACLs for the sys_user_grmember table and assigned Group manager role ...
Resolved! Populate Variable of a Multi row variable set Dependent on another variable of Catalog Item
I have a variable named as Product category in the catalog item which is Reference.I have a multi row variable set, inside this I have another variable "category" which is also reference. I want to populate category same as product category when user...
ServiceNow integration with sharepoint for knowledge articles
How can we integrate ServiceNow with SharePoint so that Knowledge articles from ServiceNow are visible in SharePoint and once they are updated in SharePoint same updates are visible in ServiceNow articles. With Microsoft graph connector what are othe...