if the user select dissatisfied the comment box should become mandetory in survey how can i do this
Can anyone help me with this answer if user select disatisfied emoji then comment box became mandetory
Forum Posts
The page you are looking for could not be found for knowledge flag article option
Hi All,I have clone the "Knowledge article content" widget as I want to edit on the widget but I have not done any modification the clone widget. When I add the the cloned widget to the page and remove the OOB "Knowledge article content" widget the "...
Migrating from Company A to Company B instance
Hi All, I have a requirement to migrate all configuration , code and data from company A instance to Company B instance. Is there anyone have done this ? Please suggest if any ServiceNow best practice available. Thanks
LDAP, we are unable to retrieve the values of the 'enabled' attributes from the Active Directory
Hi Team, I am able to fetch all attributes from Active Directory into the ldap_import table. However, I am unable to retrieve the enabled attributes from the AD directory.As part of the LDAP integration, user data is expected to flow from the AD dir...
Approval status is setting to Approved if the form have flow designer have 2 level of approvals
Hi , I have observed one interesting issue I have two catalog forms one form having workflow and another have flow designer back end if they have 2 level of approvals. Form having wokrflow it setting the Approval status to Approved after 2 apporvals ...
Resolved! Mapping multiple questions to a field in record producer
I ran into a snag while updating my Incident record producer. When a user chooses a category while filling out the incident form, it generates another question (a "subcategory type"). I was able to map the Hardware question to the sub_category_type f...
Yokohama ITSM New features
Hey ServiceNow people. We are on Yokohama now and had a great upgrade (no user issues). I've been through the various link farms in the ServiceNow documentation to see what's new, but has anyone published a list of things that actually add value to t...
Error: "RP" is not defined in KB
I am tryng to customize some points in the tabela kb_knowledge, but somehow I am dealing with a problem when I try to update the value in the field vali_to. I used the Script Debbuger to understand what is running when I tried to update the valid_to ...
Resolved! Catalog UI Policy
Hello,I am setting up new Catalog Item that allows users to request software to be checked by Infosec staff so that they can check on privacy settings and so on. I have some varibales/questions that are visible to the user and some that need to be o...
Resolved! Client scripts on list edit
I am trying to do some checks on date fields and it doesnt work for list edit. How can I enforce the same rules on list edit?
In the password reset request table, what happen to the In Progress status?
Hi guys! In the password reset request table, what happen to the 'In Progress' status? Do we need to change these to 'false'. Thank you!
Displaying New Field from another table in List View
I do some simple admin work as a part of a push left initiative to take some work off of our admins and developers hands. This seems like it should be simple, but is not turning out to be so. I have added a field on our asset form to display a subcl...
How to auto-resume an SLA after 2 business days regardless of conditions?
I've a requirement that when an SLA is paused we'll wait 2 BDs and then resume it regardless of it's resume conditions We pauses the incident when the state is set to on hold and the.on hold reason is awaiting for caller's information but we won't it...
ITSM Scheduled Maintenance: Monthly Freeze / Blackout Period
ITSM simulatorConfigure monthly freeze/blackout periodwell ... i was convinced i had this one correct, but i keep getting a validation error regarding the schedule and if all CI classes are included.I modified some values in the scheduled to validate...
Need help on date calculations
I have a requirement to trigger a notification on a contract's end date minus the notice period minus 30 days.I am free to implement this however, so I figured to create a flow for this which runs on a daily schedule.However, I am having difficulties...