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Disable dark theme on html field in TinyMCE

We are implementing SNow ITSM, and we have noticed that editing KB articles in Dark Mode is suboptimal. I can see how to remove the theme toggle, but is there a way to lock that field into light mode for editing, including the tinyMCE toolbar?

hopkins-lut by Tera Contributor
  • 417 Views
  • 3 replies
  • 0 helpfuls

How to check which scripts is running

Hi, I am having a record producer, when I submit it, incident record gets created and the assignment group is getting set automatically. There is no configuration or script I found in record producer.  There might be some BR which is responsible for ...

anvitha ash by Tera Contributor
  • 862 Views
  • 5 replies
  • 0 helpfuls

Visual Task Boards with Projects (agile, waterfall, hybrid, etc.)

I'm looking for ServiceNow documentation on using Visual Task Boards (VTBs) with waterfall, agile, and hybrid projects. Are there any resources on managing projects, tracking time, and handling tasks in both VTBs and the project task module? I’ve fou...

nebula by Tera Guru
  • 407 Views
  • 1 replies
  • 0 helpfuls

Self- Service Analytics Dashboard

Hi, I have few queries on implementing Self- Service Analytics Dashboard. 1. How to achieve a dashboard for Self-Service Analytics. I have gone through the below documentation but didn't find any OOB dashboard available."https://www.servicenow.com/do...

sreekeerthi by Tera Contributor
  • 715 Views
  • 1 replies
  • 0 helpfuls

How to delay the event in ServiceNow

Hi All,How to delay the event in ServiceNowI have identified gs.sleep() method but my lead is not interested use this functionI have used gs.eventQueueScheduled("event_name",current,'','',time);This is not working as expected, Am I doing any mistakeI...

Shantharao by Kilo Sage
  • 435 Views
  • 2 replies
  • 0 helpfuls

On-call access for group member, not just group manager

From my limited understanding of the On-Call module, the user listed as a manager has the access rights to create and edit their groups On-call rotations. Unfortunately, not all of our groups managers want to manage this and we are looking for a way ...

shill by Mega Sage
  • 1322 Views
  • 5 replies
  • 3 helpfuls

Resolved! Advanced Work Assignment chat- Reply specific message

Hi, please see below our customer question: "Wanted to ask if we have such enhancement- the option to answer a specific chat message (same we have on Whatsapp /Teams) in our current AWA chat feature on ServiceNow?" Can you please assist with supplyin...

Michal Saar by Tera Contributor
  • 497 Views
  • 3 replies
  • 0 helpfuls

Resolved! Visibility of Initiate Deployment UI button to Development Team

Hi,    The Initiate Deployment button is currently visible to Release coordinator, but now there is a condition needed where it should be also visible to Development Team (We have to get development team group name from Feature record). I have given ...

Nivedha G by Tera Contributor
  • 1348 Views
  • 10 replies
  • 1 helpfuls