Hi, I'm trying to retrieve all the variables from a RITM using a script include to send all the item's variables via email as soon as it's created (I'm creating it via script include because all requests should generate this email), but I can't get t...
Hi Team, Currently if any Technician attaches attachment on SCTASK,it is not visible on ESC Portal.But If attached on RITM Level,it is visible on ESC Portal.Can anyone give me any suggestions how I can achieve so that if added on SCTASK,should displa...
Hi Community, I am facing an issue with Service catalog item workflow, when catalog item is submitted, workflow is not getting attached to RITM and not running. However when i am testing the workflow in flow designer using RITM number , the workflow ...
Hi All,In the Change Request table, I have two reference fields:Incident (reference to incident table)Demand (reference to dmn_demand table)When I select an Incident, the reference field correctly displays the Incident Number.But when I select a Dema...
Hi Community, Good dayI am checking my ACLs, found a weird thing that the acl is showing me the list of roles. Can anyone help me on this?thanks
Is this possible to hide some options in template while creating template? For example if I wish to hide option 'Class'.
My requirement is that If any End user submits request in Service now then once the request is approved the license should be automatically assigned in the Adobe Admin Console and related tasks in Service now gets closed and in case of termination of...
Scenario: In enhancement req table when state is changed from pending vendor to WIP(or other state), we need to update the total pending vendor time field with duration between pending vendor & WIP Here I have created duration type field which will...
I want to be able to create knowledge from Change. I exposed the Knowledge field but on closure of change dont see knowledge article created even the knowledge checkbox is checked. Is there anything else that needs to be set up.Thanks in advance
Good evening.!We have a Catalog Form being used on an Order Guide. Requirement is, in the "Requested For" variable, we need to select multiple users and it should create separate RITMs with their separate Flows. Is it possible to achieve this bulk re...
Hi all, We use a Recipient List to dynamically build our Major Incident recipients, this works great within Task Communications Management. The recipient list is added to the email client template when sending Comms for a P1/P2. What I want to achiev...
Hi,I have one requirement.In core company table, if we want to give the Total annual spend in Rupees then how can we configure that.Client don't want the value in USD. Kindly help that how can we configure that. Thanks,Promita
I've installed the Document Management System Plugin (com.snc.platform_document_management) in my PDI and uploaded a new document through the Service Operations Workspace. When opening the document through the attachment section, a tool bar with many...
what can be the maximum limit count for configuring change approval definition and for change approval policies ?
Afternoon everyone. Looking for a bit of help - I'm creating a new catalog item. We have a mandate that will only let our 'regular users' (i.e., not IT staff) managers have to request access for their staff for certain items, which I've achieved by ...
