Bulk load/import of standard change templates into new standard change catalog on Geneva?

timl · ‎05-06-2016

Has anyone attempted or successfully completed a bulk load/import of standard changes templates into the standard change table?

I am looking to import just the standard change "Short Descriptions" to give our IT folks a starting place to use the system (we have almost 200 standard changes). I plan on them going and updating the template for each one afterwards but since we have so many changes it would be nice if all of them did not all have to be loaded manually one by one by me or the IT teams.

We are working with a vendor right now who is deploying our instance. They were able to bulk load the templates into the table, [std_change_template], but now when a standard change template that was imported is clicked on in the catalog it takes you through the "Normal" workflow instead of "Standard". They have opened a support ticket with ServiceNow but are saying that most likely they will all have to be added manually.

You would expect that since this is a completely new element added to Geneva that ServiceNow would have provided some way to import a companies existing standard changes.

Any guidance or suggestions would be appreciated! Thanks!

shravan85 · ‎06-30-2016

pradeepksharma ctomasi, Any thoughts on the above issue. We are as well facing a similar issue on template migration.

Chuck Tomasi · ‎07-01-2016

Sorry, I haven't worked with that feature. My focus for the last few releases has been on the platform features and custom apps. Lots of new ITSM things are popping up that I have not yet had a chance to research.

timl · ‎07-01-2016

I ended up having to add them all manually myself and 200 only took me a little less than an hour. Not ideal by any means but it took much less time than trying to troubleshoot the issue.

Chuck Tomasi · ‎07-01-2016

Glad you got it taken care of.