Run Business rule as specific user or by System
Is there any way we can run business rule as other user or as system user
Forum Posts
Standard Change catalog item
Hi ServiceNow community,I'm new to change management, I've a requirement to create a catalog item from a standard change. I see that at the moment of the creation of the standard change an item is also created.From this item I would like to add varia...
How to ignore mandatory fields when the item is included as pae
Hi experts,I have a small use case, but struck up with this and could not proceed. Any suggestions and recommendations are welcome.I have a order guide and there is a rule base, like based on a condition order guide will include certain items.These i...
On-Call Scheduling End User Training Documentation
We are rolling out On-Call Scheduling to our end user community. We're trying to build some straightforward, "out of the box" training documentation that we can cover in a one hour overview with our users. We are hoping not to reinvent the wheel and...
Resolved! Hide state choice that are selected and display only state choice that are not selected/completed
Hi,I have a custom table and i have a requirement to hide the state choices which are completed. We have the states (New, Access, Triage, Work In Progress, Completed, On-Hold, Cancelled)For example, If a state is moved from New->Access we need to hid...
Resolved! Send Notification not working in Flow Designer
Hi, I want to create email notification on a particular catalog item so I created Event and Notification. Trying to fire that via 'Flow' not 'workflow' using "Send Notification" action but the notification I created not displaying there. It is in...
How to configure ServiceNow Remote Instance spoke.
How to configure ServiceNow Remote Instance spoke. Please provide the step by step process the configuration to replicate the incidents from Source to destination ServiceNow.
Resolved! How to use "Meta" field of article in result improvement rule of search profile in AI module
Hi Team,We are using AI search in portal for knowledge articles. I can see "Meta" field is not getting used anywhere in AI search. I get below message in article form that content of meta field is not getting used in AI search. "AI Search does not in...
Unable to capture update set
I am trying to capture a catalog item in an update set by clicking "Force to update set" but I am getting this error "Updates are already being recorded for this table." Thanks in advance.
Resolved! Knowledge Catergory should be hide/show based on group
we want one team/group have access to one category and not have to another to create or edit knowldge articles under it having access to one knowledge base and criteria set at category level.below screenshot , android knowledge category should be vis...
How to modify the tool tip of multi row variable set displayed on a Catalog item form page in Servicenow
So there has been a requirement to modify the tooltip text "You can add only 50 rows" of a multi-row variable set to "You can add only (X) rows" where the value of x should be calculated based on the max_row attribute of multi-row variable set. Is th...
How to delete the records using scheduled job
Hi All,I have a requirement where, the schedule job should run weekly once and should find knowledge article usages table (kb_use) and delete records that are more than 2 years old (created more than 2 year ago).
Allow list editing for some fields for some group in incident table
Hi All, I have a requirement. In incident table only certain groups can edit some fields from list view. Any members who are not part of those groups should not have the ability to edit fields from list view. How to achieve? Thanks!
Resolved! How to add double quotes to array values
Hi All, I need to add double quotes to values in an array please help me on how to do that. Example: var arr=["servicenow,community"]; I have an array like this but i need the array as var arr=["servicenow","community"]; via server script Please tell...