Hi All, I need to pass the instance name in the subject of the notification how this can be achieved ?can we do it in what it contains option or separate notification email script? below is the existing notification email script for body (function ru...
Hi Team, We recently updraded from SanDiego to UTAH. before there was no session time out prompt, now all can see time out session. I checked settings I could find the property 'glide.ui.session_timeout' is set to '60' I checked Support KB saying I...
Hi All, Below 2 blocks will be executed in a scheduled job and trigger the events, now in both blocks we have a set of different conditions and calling the events and both the block's event name is the same as below. now after this, we have a notific...
Hi Everyone, I have a requirement to stop create/delete without customize OOB ACL's. I went with approach of Business rule to abort action of create/delete on one of custom role base. This is for sys_template table. We are stopping custom role to abo...
Hello, guys!Is it possible to prevent the user from being able to re-analyze a problem when it has been closed for more than 7 days?Thank you!
All, I have a requirement to set the RITM to Closed Skipped and Request to Closed Rejected when the Approval is rejected.Pasting a screenshot for reference. Any help will be appreciated! Thanks,Mallika
Hi.,I am trying to build a UI Macros on CMDB CI. Which will show Location Hierarchy for the same CI record. I am unable to access zone,zoneName,floor,floorName,room,roomName,building and buildingName in HTML part of the code.Ex : <td><g:ui_reference ...
Hi I am trying to hide/remove some of the categories and some of the subcategories from the Report an Issue RP on Service Portal view.I have used on load catalog client script to hide some categories as follows and it worked g_form.removeOption('cat...
For a given user criteria I can see Sys ID in the group field, how do I find the group name?PFA the screenshot for reference.
how to restrict the date/time field so that it can only be set up as date and hourly.or hide minutes and seconds on the table.
We would like the survey_reader to have access to the overview & scorecard reports. They have access to the pages, but the reports all display "Access to this content denied based on report_view ACLs." I tried adding ACLs as shown here, but still ha...
Hi Team,I am stuck in a requirement where I need to transform data from source table into target table.Requirement is: I am getting two types of records in source table field called as req_ref_id:Types of Records:1. One record start with ABC000001123...
How to enable idea management in Service portal so that user can create idea from service portal instead of idea portal
Hi, I'm working on the configuration of Interactions in Agent Workspace. And I noticed that when the user opens any task from related list "User's Tasks" a record in "Interaction related record" table is created. Do you know why is the record creat...
When will ServiceNow stop supporting the legacy agent workspace?
