Hello,we are trying to setup a walk-up experience module for the first time, and encountered an issue while trying to set up the Walk-up location.Our customer wants to have a different number of Technicians available, depending on time of day (i.e. 2...
Hey, everyone! I recently received a request that ultimately requires the customer to interact with variables on a specific catalog item from the customer portal. Is this possible? If so, is it possible to do by individual item and not a broader chan...
Hi All ,Actually we have one catalog item in that there is choice field "request " with choices Add, Mod, Return, , based on the choice selected , then different variable sets are appear and flow is different for each choice, Here if he select "Add" ...
Hi all, CMDB table has an field called "Approval Group". In which usecase is this field used? For examle, after someone inserts CI record to CMDB table, the member in "Approval Group" can approve? Or is there any workflow which "Approval Group" is ...
stage is a workflow type field and OOB it shows the value. I want it to show the Label on Requested Item form.
Hi Experts,I got a requirement for create approve and reject using mail script can anyone guide me how to accomplish it. TIASanchit Pandey
I have a record producer that creates a parent Service desk record and auto creates 3 child general tasks. I would like to prevent from 'Closed Complete' the parent Service desk record until all the child general tasks are 'Closed Complete'. Can some...
The Create New change request form has both the Submit and Save buttons visible. We would like to hide the Submit button on change request form only but leave it visible on other forms like Incident. I see Save and Submit UI Actions that are Global. ...
Have requirement to hide 'Order Now' button on service portal on condition.Written on change client script which work on Native View but not on ServicePortal. Please suggest how I can make to work on portal function onChange(control, oldValue, newVal...
I need to configure Notification for SLA breach 90% on incident table. Can anyone suggest a way
Hi All, I want to add a prefix in RITM and Catalog Task number field according to the application the RITM's have been created. Basically, here it is only Service Desk application. For ex- if my application is Service Desk then if I raise a RITM or C...
What is difference between field and Variable?
Hi There I'm having trouble understanding the best way to set up error handling for a new powershell activity i have created in Flow Designer. The activity creates a new shared mailbox on the on prem o365 server. Regardless of whether it fails or suc...
Hi,Hi I have content as below and i tried to parse the output with the script step in the flow actions but I was getting below error how to fix this issue[{"account_status" : "EXPIRED & LOCKED","all_shard" : "NO","authentication_type" : "PASSWORD","c...
HI All, I have a requirement to autopopulate the Impact & Urgency field values based on Service (Reference field), Category (choice field) & Sub Category (choice field) on Incident Module.Is it best practice to autopopulate Impact & Urgency based on ...