Hi all,I have created one record, in a record Producer I have created one variable requested for, I want to make the requested for read only when requested for user belongs to only one location. Can someone please help me? and i want this requirement...
Walk-up appointment created from schedule appointment option of portal going to canceled state after few minutes.
Hi All, We have a client script for a record that will GlideModal a confirmation popup once the record is selected as "closed". Now, the GlideModal wont work for Service Portal. I have tried to replicate the same script and modified the script type a...
Hi All, I have requirement to get future date by using group by in reports Bar type.For example a record having customized field called Warranty expiry(Date field) which is holding expiration date of respective record. So using reports (Bar type) and...
Hello, I have a field "A" that must be updated when the value of the field "B" is updated (both fields are in the same table), to do this I created an after business rule that runs each time the field "B" is updated and it puts the needed value for t...
Hi, On every Incident, Requested Item the below template is available. I want to create a template for Request & Task tickets for SD agents.The options on Template of Work Notes or Additional comments are not available.I have seen that on Incident ta...
Hi All, We are creating 2 LDAPs in our system to import users from two different Active Directories, In the data source do I need to use 2 different import set tables? or Can I use ldap_import for both the LDAPs? Thanks,Supriya.
Hello All,I want to set a default value for the Linkert-type template questions in the survey.for example, for below survey question I want to set the default value as "agree" while loading the survey.Can someone help me on this. Thank you,Rajendra
Hi All, Can we create a rest end point for staging table and an external tool will send a excel to the end point and transform map will run automatically and load records. If yes, how can we achieve this? Thanks!
Hi All,Please help me on the below requirement. When change approval is reject on the first level the state should set to New and the flow should start from the beginning. In workflow we can give the connector to the beginning of the flow activity bu...
Hey guys, almost 40% of the entire Service Desk backlog annually is related or resolved through reset password procedure. In my case, but please do not focus on the auth provider, means that plenty of people must reset the password in OKTA and then s...
We have created a column named "aaaa" in the table and created the database index shown below. After creation, I activated the unique of the column "aaaa" and the index column changed to "u_aaaaa_2" as shown in the figure below.Why has this changed? ...
Hi, I have a workflow in scoped application. The wait for condition activity doesn’t move forward even if the condition is matched. The workflow is on table 1 and the updates are made to table 2. I even wrote a business rule to update table 1 status ...
When creating a new incident, it defaults to the most recent view that I had selected. Is there a way to change the view, like you can do after an incident is saved?This screenshot shows the option I get to change a view on a saved incident...But w...
Hi All, I got a requirement to update the requested for field in all tables if it is updated any one of the request table. for example if we updated the requested for as ABC in RITM table the same will be updated automatically in Request and SC table...
