We want to add a text instruction to the regular ticket view but it's not displaying. We need to have it as part of the container with Ticket Conversations as the user needs to click on this area to give it focus for the Cut and Paste solution we've ...
Hi, is it possible to change the words in the button of a filter in list veiw ? Regards,
How can we make Worknotes/Additional Comments mandatory on incident form after clicking on UI action?
HI Community, In our instances there is a workflow which is created on sc_req_item table and it is published but i need to change the table of that workflow how can we do thatIs it possible to do that?Thanks in advance
Hi All,I need to show one field called u_html_message on RITM only when an ui cation called "View HTML" on RITM is clicked how can this be achieved so rest all the time u_html_message should be hidden
This is how I've got it set up currently, I have weekdays 07:00-22:00, and weekends 09:00-21:00.What I then want, is when there's a holiday, I'd like the weekend time kick in. So 09:00-21:00.These will be used as business hours for a SLA.By default t...
Hey everyone! I have a catalog item with 2 datetime fields (Let's call them S and E). I have to fulfill to conditions. 1. Value entered in S has to be atleast 15 minutes ahead of current time.2. Value entered in E has to be atleast 30 minutes ahea...
Hello all, what's the best method to deal with this scenario.I have an integration with Intune which imports the data into a staging table and a transformer which moves the data to the appropriate table.My question is, for example if a piece of softw...
How can we fetch the value of a variable from a normal and use it inside through catalog client script. eg. g_form.getValue('variable_name');ORg_form.get('variable_set . variable_name');ORg_form.getDisplay('variable_set . variable_name'); g_form.get(...
The challenge of having hundreds to thousands of incidents per day has been a pain to service desk teams. The pressure of closing a ticket in the shortest period to avoid business disruption. Finding the right person with the right skills for the pro...
Hi Team, Is there any way we can redirect to ITIL view from workspace?
Hi I want to check if CIs of Hardware class which are not processed via IRE?In which table I can filter out those and what type of filter condition should i apply on which fileds?
Hello, community,When submitting a request through either the order guide or individually via the portal, we've noticed that request-level approvals are not consistently reaching all users. We've identified a variable, "Hiring Manager," within the va...
Hi,Can some one will help me out i want to put the Reopen incident into the actions tab.Please find the below mentioned Screenshot for the same. Once i click on the "Reopen Incident" then incident would be Reopen please help me out how to achieve the...
Hello , I have ITIL role but still i am not able to see incidents assigned to me . What would be the cause?
