Inbound email
how can we add a attachment in inbound email action.
Forum Posts
Business rule help - Stop insert on conditon
Hi all, we have a custom table which is pulling in asset information, however we dont want IPhone records to create. I've tried the below business rule but having no joy, anyone know where I'm going wrong? (function executeRule(current, previous /*n...
Catalog Item/Content Item 'Available' and 'Not Available' User Criteria functionality
I have a Content Item that has a user criteria added to the 'Available' tab. I have added a user criteria to the 'Not Available' tab. To test the updates, I impersonated a user that meets the user criterial in both of 'Available' and 'Not Available...
Resolved! Incident ebonding is failing with Incident
Hello Community, We have Integrated two Snow instances,when a parent incident is resolved in one instance it will trigger an outbound to another instance. The other instance will resolve the child incidents too as parent is resolved and it should the...
How to update user records through backend script
Hi All, Need assistance on writing a backend script to update user records (a custom field) based on another custom field for 1000 records. Kindly suggest how to achieve this requirement. Thanks Kapil
Resolved! In catalog item if Selected asset tag has filewave entitlement need to visible another variable.
Hello, I have a requirement that is in the catalog item one varaible ' Current Mac Computer Asset Tag' reference to cmdb_ci_computer table. If we select asset tag in Current Mac Computer Asset Tag and if that asset tag has filewave entitlement need t...
Dynamic Translation optional language selector
Hello ServiceNow Community, I've an short question related to dynamic translation. Normally the DL will translate based on the users selected prefered language, which we can maintain / provide by installing the package for it. Is it possible to inde...
Resolved! Wrong button appears when pressing Reverse phase for table called "pm_project"
Hello guys! I don't know if I put it under the right Location. I have a problem with a wrong button appearing in the top right corner when the user press on Revert phase, regarding a form for the pm_project table. When you press Revert phase, it goes...
Can we validate breadcrumbs of list view in ServiceNow using ATF
Hi, I am trying to create one ATF script to validate the breadcrumbs of list view.Can you help me with the test step in ATF to validate the breadcrumbs (Filters)? ThanksPooja
itil_appointment record creator in attendee does not receive email notification.
When a user creates an incident task with himself as "on behalf of", and then creates an itil_appointment record using "New" related list button and then by a script adding himself as the attendee, he doesn't receive the email notification which is c...
the attachments of the form should automatically get attached to the quick message
I have a URGENT requirement that the attachments of the form should automatically get attached to the quick message or UI action that is created for that form to trigger the email. Can we get the attached attachments of the form on UI ACTION Or ON Q...
How to categorise a Chat Interaction
Hello, We have a business case, where we have a Service Offering with multiple different types of Support Areas, Topics and SubTopics. For example Support Area: AquariumTopic: Existing Tank SubTopic: Repair Pump Without capturing this information in...
List Views of Alerts are not Auto Refreshed automatically in CSM Configurable WorkSpace
List Views of All Alerts are not Auto Refreshed automatically in CSM Configurable WorkSpace but it is Auto Refreshing automatically on Agent WorkSpace on PROD Instance. Please let us know why it is not Auto Refreshing on CSM Configurable WorkSpace.
Request and RITM not available in sysapproval_approver table when testing is done via ATF script
Hi,I'm a newbie tester (not developer) and testing request management workflow using ATF scripts. I've a scenario where in I create a request and need to open it in Form UI so that I can approve it ( after impersonating as approver). After creating a...
ITSM
Hi Everyone I have a catalog item leave trackerthere are two field leave start date and leave and date and there is leave balance table in which it update the leave type and no of leave taken and leave left i want to validate on catalog item if user ...
