Business Elapsed Time in Problem Table

Vyanktesh08
Tera Contributor

‎06-05-2024 09:39 AM

Hi Team,

     My Requirement is I want Business elapsed time in Hours : Minutes : Seconds from the Problem Table.

 

Thanks in advance.

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Robbie
Kilo Patron
Kilo Patron

‎06-05-2024 10:09 AM

Hi @Vyanktesh08,

 

Are you aware of Metrics or SLA's and OLA's?

Baseline configuration provides a Metric ('Problem - Create to Resolve Duration') which captures the overall resolution time including the business duration.

However, if you would like to capture Elapsed time, an SLA Definition can provide this for you.

Check the below SN Docs link which talks you through on how to create an SLA.

 

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Thanks, Robbie

 

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-level-man...

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