How to get an attachment that was submitted with the REQ to be available in FLOW generated email?

Hola Ola
Giga Guru

Hello, 

I built a form with checkbox options. If any of the Checkbox is Yes/Ticked, a Flow generated email is sent to specified email address. 
What I can't seem to figure out is, HOW can I get the attachment that is submitted with the REQ/RITM to be included (copied) in the email that is generated by the Flow? 

 

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1 ACCEPTED SOLUTION

SanjivMeher
Kilo Patron
Kilo Patron

I dont think there is an OOB option

You may need to create a custom action as suggested in the below thread

https://www.servicenow.com/community/itom-forum/using-flow-designer-add-attachment-to-send-email-act...

 

The other option would be to trigger an event to trigger the notification. 

And then in the notification, check the include attachment flag.


Please mark this response as correct or helpful if it assisted you with your question.

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1 REPLY 1

SanjivMeher
Kilo Patron
Kilo Patron

I dont think there is an OOB option

You may need to create a custom action as suggested in the below thread

https://www.servicenow.com/community/itom-forum/using-flow-designer-add-attachment-to-send-email-act...

 

The other option would be to trigger an event to trigger the notification. 

And then in the notification, check the include attachment flag.


Please mark this response as correct or helpful if it assisted you with your question.