How to get an attachment that was submitted with the REQ to be available in FLOW generated email?

Hola Ola
Giga Guru

Hello, 

I built a form with checkbox options. If any of the Checkbox is Yes/Ticked, a Flow generated email is sent to specified email address. 
What I can't seem to figure out is, HOW can I get the attachment that is submitted with the REQ/RITM to be included (copied) in the email that is generated by the Flow? 

 

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1 ACCEPTED SOLUTION

SanjivMeher
Mega Patron

I dont think there is an OOB option

You may need to create a custom action as suggested in the below thread

https://www.servicenow.com/community/itom-forum/using-flow-designer-add-attachment-to-send-email-act...

 

The other option would be to trigger an event to trigger the notification. 

And then in the notification, check the include attachment flag.

View solution in original post

1 REPLY 1

SanjivMeher
Mega Patron

I dont think there is an OOB option

You may need to create a custom action as suggested in the below thread

https://www.servicenow.com/community/itom-forum/using-flow-designer-add-attachment-to-send-email-act...

 

The other option would be to trigger an event to trigger the notification. 

And then in the notification, check the include attachment flag.