Business Services vs Application Service? How is the relationship?

Suggy
Giga Sage

‎08-11-2021 02:00 AM

How is the relationship read?

Business Application Consumes Application Service?

or

Business Application Consumed By Application Service?

 

find_real_file.png

 

Per my understanding, Business Applications make up an Application service. So it should be like 'Business Application Consumed By Application Service' but above diagram is showing other way.

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Community Alums
Not applicable

‎08-11-2021 02:07 AM

Hi Suggy,

  • Business Service:   Work or goods that are supported by an IT infrastructure.   Within ServiceNow we then break these down into different types of Business Services (Business Service, Technical Service, Service Offering, Shared Service, Application Service, Billable Service).   Business Services of type Business Service are the most abstract and will represent the highest level in your CMDB.   These should be how the customer sees the service being delivered, what do THEY call it (forget what IT calls it).   Ask your users to describe the services they consume in a day, you'll probably hear "Email", "Purchasing", "Marketing", "Computing", "Telephony", "Finance".   A mix of departments and services, that's fine, because your goal is to minimize the time it takes to communicate to your users the state of these services, and to quickly allow your users to communicate to your service desk when there is an issue.   I cannot stress enough to talk to your user community to build these, if you build them from an IT point-of-view you'll miss a lot of the value of having a service-aware CMDB.   You can read more here:   Business service tables

        Application Service:   Similar to Technical Service, an Application Service is a grouping of CIs and              Business Services that are Application specific.

Mark as Correct & Helpful, if applicable.

Thanks,
Sandeep

Ashutosh Munot1
Kilo Patron
Kilo Patron

‎08-11-2021 02:22 AM

So what ever you see in this image it means that Business Application Consumed Application Service. one Business application can have multiple connection to multiple application service. 

 

find_real_file.png

 

See this image which is in line with CSDM module.


Thanks,
Ashutosh

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Suggy
Giga Sage

‎08-11-2021 03:18 AM

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/csdm-implementation/reference/apm-use-case.html

  • Business application:
    • Uses the Business Application table [cmdb_ci_Business_App].
    • Represents the single, logical, construct of the application that comprises application service, environment, software, and hardware in use.
  • Application:
    • Uses the Application table [cmdb_ci_appl].
    • Represents the specific version of software in use on a server (often populated byDiscovery or System Center Configuration Manager (SCCM).

Saurabh Gaikwad
Mega Expert

‎08-11-2021 03:47 AM

Hello Suggy,

An Application Service is the class of CI that you create when you want to run Service Mapping - so it is generally something that would have an entry point.

An application service is work or goods that are supported by an IT infrastructure. For example, delivering email service to an employee can require services such as email servers, web servers, and the work to configure the user's account. An application service management map graphically displays the configuration items (CI) that support an application service and the relationships between the CIs.

 

Thanks,

Saurabh,