So I'm trying to develop an ATF that automates the change request process through all of the necessary steps until the request is closed in the end. So far, I have been able to impersonate a user to open a change request form, fill in all necessary f...
Hi All, If we are creating a problem task from problem, we have an interceptor which redirects us to Root Cause Analysis and General Problem Task Creation. Now, Here We have a requirement to hide Root Cause Analysis Option when the Problem is in Fi...
Hello,I have a variable set called "User Data" that populates on my service portal requests. One of these variables is a "location" variable. I am building a workflow that needs to check for this location, then generate tasks accordingly. I'm using a...
We are finding gaps in how knowledge search results are displaying based on Key Words and Incident Short Description. I Known it depends on how user provide Key Words and does search, but from system end if there way to improve. We are seeing differe...
Hello everyone, is there a possibility to put an alias to the email address of servicenow? I need my instance to keep the original address but that my client receives a notification with another email address name Thank you
Hi, I have created an after business rule on the issue table with the following conditions: Materiality rating (on associated control) = highStatus (on associated control) = non compliant My code: (function executeRule(current, previous /*null when ...
when I click on "view" an attachment in an incident, it takes me to a download page. How can I get it to let me actually view it in SN?
I would like to highlight the question text in the variables i a record producer. Anyone, that have the recipe to how I can change the text to bold.Variable in a record producer:The form in action..
Hi all, how can I remove decimal from serial number using Run Script on a Workflow? I already used Math.trunc(), Math.round(), parseInt(), stripDecimals() and nothing of these is working. Could someone help me please? Thanks in advance
Hello all, can anyone help me with the script of rest API to fetch the list of incident updated in last 5 min. Thanks in advance.
Hi Experts, Good Day! i want to clone dev instance to prod instance but i am bit afraid of initiating the process . please help me to know the prerequisites required for the process and how to proceed it to achieve it cent percent. Thanks ...
Hi GuysAnyone skipped a few versions before when upgrading? We want to go from Geneva to Jakarta.Regards
Hi all , I have a requirement to create a reference field called 'OPID' referenced to sys_user table and a tex field called 'Name ' . OPID field is auto populated when form loads ( did this by adding javascript:gs.getUserID(); to the default val...
Hi,I need process flows based on the Type of the change and State value .For Standard change , Need to show only 5 states on Process flow.For Normal change, Need to show 8 state values on Process flow. I tried by selecting the type and state in co...
Hi All, In my change form I have different states for type routine & emergency. So i need to change the process flow which are displayed on top of the form. can we hide those based on condition or based on views. I need those process fl...
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