Hi all,I have so far been unable to get a custom push notification sent through our development instance. I am trying to send it to my iPhone 6 iOS 10.2.1. I have activated the relevant Mobile UI and Push Notification plugins. I know for a fact the c...
Hello, we are going live next week and I'm being asked to allow a specific user to create template for all ITIL users to have access to and restrict anyone else from creating any templates. Would this be something I should use a catalog UI script t...
List view for "task_sla" table is showing "Assignment Group" column blank in spite of having value for assignment group. This occurs only for non admin users. Please refer below screen shots. Any idea why?
Hi guys,I have field on incident management coming from task sla table i.e. "has_breached", it is a true/false field and the values popping are True/False field on the incident management.I have a requirement where i want to display Yes/No instead of...
I have a due date field In my problem form.I wish to validate the due date on my form and show an field error message ( which I wrote in on change client script) . and my user should not be allowed to submit the form. What would be the peiece of the ...
Can anyone tell me the intended use of each? When I look in the product documentation for Product Model it says "Create a record for a type of product that your company sells and supports." When I look at the documentation for Hardware Model it says ...
Hello.I have a variable in my catalog item called primary_spending_location.I want this variable to default to the submitter country of record.I used the "Default Value" field on the variable and set to javascript:gs.getUser().getCountry();This does ...
hi allcan you advice how can I change the state from backend.I want to change it from work in progress to complete.RegardsNikita Khavnekar
I am trying to create an incident in ServiceNow from a SharePoint 2013 workflow using OAuth to get the access token for creating the item via REST. I have followed the wiki procedures for setting up OAuth, OAuth with REST, and the OAuth plugin is act...
I'm having trouble creating an embedded list. I was following the instructions (from 2013 on wiki) of creating a related list. That didn't work. I found an embedded list that I could work with - but I can't find where to access it to see how it...
Hi AllHow can I Add Incident "Subcategory" field to the DB view "Task_Outage_And_Alert.Task_Outage_And_Alert IS database view having 5 tables- task, incident, problem, cmdb_ci_outage, incident_alert.Please advise.RegardsNikita Khavnekar
I recently added incident tasks as a related list for incidents to allow the assignment of work for other groups to assist the primary group with resolving the incident.on the master incident record I'm able to track metrics using the related list. H...
Hello,I had a requirement — to create a customized filter in the 'Add / Remove multiple' button which will show in the slushbuckets only the users, associated to the country of the currently logged in user. I managed to achieve this by overriding the...
Hi,I am trying to send email notifications to different groups based on the SLA %.- At 50% - send email to assigned to & Group A- At 75% - send email to assigned to, Group A, & Group B- At 100% - send email to assigned to, Group A, Group B, & Group C...
For users, if they go to Self-Service->Incidents->New the page displayed is the same as if they go to Service Catalog->Create a New Incident.For ITIL users, if they go to Self-Service->Incidents->New the are sent to a different page than if they go...