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Resolved! Push notification not sending

Hi all,I have so far been unable to get a custom push notification sent through our development instance. I am trying to send it to my iPhone 6 iOS 10.2.1. I have activated the relevant Mobile UI and Push Notification plugins. I know for a fact the c...

samfindlay1 by Giga Expert
  • 7273 Views
  • 2 replies
  • 11 helpfuls

Resolved! Column shown blank in list view in spite of having values

List view for "task_sla" table is showing "Assignment Group" column blank in spite of having value for assignment group. This occurs only for non admin users. Please refer below screen shots. Any idea why?  

Blank Assignment group.png Actual Ticket.PNG
RKumar3 by Tera Guru
  • 19035 Views
  • 15 replies
  • 2 helpfuls

Please help me to change the field type true/false to yes/no..

Hi guys,I have field on incident management coming from task sla table i.e. "has_breached", it is a true/false field and the values popping are True/False field on the incident management.I have a requirement where i want to display Yes/No instead of...

rajni by Kilo Contributor
  • 5350 Views
  • 3 replies
  • 0 helpfuls

Onchange client scipt how to abort form submission

I have a due date field In my problem form.I wish to validate the due date on my form and show an field error message ( which I wrote in on change client script) . and my user should not be allowed to submit the form. What would be the peiece of the ...

sujannag by Giga Contributor
  • 4034 Views
  • 5 replies
  • 0 helpfuls

Resolved! What is the difference between "Hardware Model" & "Product Model"?

Can anyone tell me the intended use of each? When I look in the product documentation for Product Model it says "Create a record for a type of product that your company sells and supports." When I look at the documentation for Hardware Model it says ...

Vance1 by Kilo Expert
  • 16082 Views
  • 3 replies
  • 4 helpfuls

Resolved! Setting default value of catalog item variable to users country

Hello.I have a variable in my catalog item called primary_spending_location.I want this variable to default to the submitter country of record.I used the "Default Value" field on the variable and set to javascript:gs.getUser().getCountry();This does ...

kevinray by Giga Expert
  • 6835 Views
  • 4 replies
  • 0 helpfuls

background script for changing state

hi allcan you advice how can I change the state from backend.I want to change it from work in progress to complete.RegardsNikita Khavnekar

Nikita35 by Kilo Guru
  • 15902 Views
  • 5 replies
  • 2 helpfuls

Resolved! REST API using OAuth Authenication with Single Sign-On (SSO)

I am trying to create an incident in ServiceNow from a SharePoint 2013 workflow using OAuth to get the access token for creating the item via REST. I have followed the wiki procedures for setting up OAuth, OAuth with REST, and the OAuth plugin is act...

billytedder by Giga Contributor
  • 8588 Views
  • 4 replies
  • 1 helpfuls

Resolved! Create an embedded list

I'm having trouble creating an embedded list.   I was following the instructions (from 2013 on wiki) of creating a related list.   That didn't work.   I found an embedded list that I could work with - but I can't find where to access it to see how it...

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add field to database view

Hi AllHow can I Add Incident "Subcategory" field to the DB view "Task_Outage_And_Alert.Task_Outage_And_Alert IS database view having 5 tables- task, incident, problem, cmdb_ci_outage, incident_alert.Please advise.RegardsNikita Khavnekar

Nikita35 by Kilo Guru
  • 2682 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to add metrics to related task list

I recently added incident tasks as a related list for incidents to allow the assignment of work for other groups to assist the primary group with resolving the incident.on the master incident record I'm able to track metrics using the related list. H...

debmcdaniel by Giga Contributor
  • 3034 Views
  • 3 replies
  • 1 helpfuls

Creating a filter for 'Edit Members' page.

Hello,I had a requirement — to create a customized filter in the 'Add / Remove multiple' button which will show in the slushbuckets only the users, associated to the country of the currently logged in user. I managed to achieve this by overriding the...

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Resolved! SLA Notifications to different groups based on the SLA %

Hi,I am trying to send email notifications to different groups based on the SLA %.- At 50% - send email to assigned to & Group A- At 75% - send email to assigned to, Group A, & Group B- At 100% - send email to assigned to, Group A, Group B, & Group C...

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jmoore by Mega Expert
  • 2897 Views
  • 4 replies
  • 0 helpfuls

Self Service View for Incident

For users,   if they go to Self-Service->Incidents->New the page displayed is the same as if they go to Service Catalog->Create a New Incident.For ITIL users, if they go to Self-Service->Incidents->New the are sent to a different page than if they go...

kferraro by Tera Contributor
  • 6958 Views
  • 4 replies
  • 2 helpfuls