Business Stakeholder

[LakhyS]

Please advise if I make someone a Business stakeholder can they view dashboards and if so what else does this role give them access to do?

Thanks

[prsudhakar123]

Dear @LakhyS , Good day ! Hope you are having a great day ...

Could you please let me know reason behind the granting this Business stakeholder license ? 

If the sole purpose is to view report then we do have few other roles which will grant the non ITIL users to view the reports/dashbaord etc, particulalry report_user role. 

On the other side, the business stakeholder access will get additional access to view any ITSM record such as Incident, Change, Problem, RITM etc. and the other main factore its paid license as well. Request you to be very sensitive on dealing these roles as it will end up in additional cost.

Note: The business_stakeholder role contains the following ITSM roles

sn_incident_read,

sn_problem_read,

sn_change_read,

sn_request_read, and

approver_user roles.

Regards

Sudhakar PR

[LakhyS]

Thanks for your response. I am in the process of renewing licences and I noticed I have been paying for 50 business stakeholder licences that are not allocated. I am trying to ascertain whether 1 we actually need them or not and 2. I have users that only need to view dashboards and thats it nothing else. As I am paying for these licences I wanted to know if I allocate them what other access will it grant them as these are managers in departments and nothing more.

I sounds like granting them Business stakeholder licences is definitely not the way forward what can I do so these managers can only view a dashboard and drill down into incidents and requests related to that dashboard. I hope I am making sense.

Thanks a million for your advice and support

Sheila 

[prsudhakar123]

Glad to hear that ! Wishing you a successful journey ahedad

Have a great day 

[prsudhakar123]

You can also mark as helpful and solution accepted if that suits you dear !