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05-21-2022 05:12 AM
My requirement is 2 senarios we have
1. When incident state change from NEW to awaiting info when I click on RETRIEVE button , the incident should set back to NEW state.
2.When incident state change from Inprogress to awaiting info when I click on RETRIEVE button , the incident should set back to Inprogress state.
For RETRIEVE button we need to get the previous state by using Historywalker
Solved! Go to Solution.

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05-21-2022 07:33 AM
Hi,
Please go through with the below Article. It has examples.
Please Mark it as correct answer if it helps you.
Thanks,
Narsing

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05-21-2022 07:33 AM
Hi,
Please go through with the below Article. It has examples.
Please Mark it as correct answer if it helps you.
Thanks,
Narsing
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05-21-2022 09:58 AM