We have had an issue over the weekend where a member of staff emailed an external organisation and copied in our Service Desk. When the company replied, they copied in our Service Desk which opened an incident in ServiceNow and sent them a notificati...
Dear all,Could you tell me how I can add a button like the one below next to fields?Concrete, I want to add the button next to the task field on the reminder form:Thanks in advance for your help.Best regards,Christoph
what is difference b/w service now table and import set table??
Hi all,we have a custom table with few fields. Requirement is to the change one of the String fields (say Review comment u_review_comments) to a Journal input field to track changes to this field. I created a new Journal_input field. Its working fine...
My manager has requested that a mandatory time of 48 hours be set between planned start and planned end date. If someone tries to go other it would alert that the requested end date has exceeded 48 hours. How can I implement this change?
Hi all, I'm relatively new to servicenow and javascript, any help would be amazing. I'm making a service catalog form and I'd like to populate a bunch of fields based on the input from a reference field (server table). However...
We are working on Hardware asset management and our AM team wants us to hide the hardware models from the end user and have them only select Laptop or Desktop. Has someone done anything similar where multiple laptop/hardware models can link to a gene...
WHAT IS DIFFERENCE B/W Approval-user&Approval-group&Approval-co ordinator & Manual Approval?
Hello community,So here is the requirements;When a user from a specific location creates a ticket or has a ticket created for them and it is priority high or critical, add a email address to the watch list.If the priority drops below a high/and or th...
Below is the notification i need to give through mail. In this {User} i need to get only the first name . Ex: if {user} is John Cena it should display only Hi John,Hi ${user},A Request has been raised by ${from},.
Hi All,It appears that the Powershell example inside the REST API Explorer tab is malformed, specifically:# Specify request body{request.body ? "$body = \"" :""}}{}"This line is not valid Powershell syntax. Can anybody help me out as to what this sho...
Hi,Problem statement- i have discovered virtual windows servers ,But the field "CI NAME" is being populated with the same value as the "MODEL NAME".I want to correct it so that the CI name is correct.Also I want to know how field mapping is done in d...
One of the key components to managing a major incident is being able to communicate to all interested and affected parties. In my past life we had a tool, home grown, that was subscription based, meaning that people subscribed to the services, or i...
HiHow to change priority choice list labels only for incident table? Can someone guide me step by step?
Hi,We have two different companies that use Incident Management and Problem Management. Each company wants to see their own categories /subcategories /assignment groups / close codes.Is there a "simple" way to do this without seeing the other compani...
