how to configure SLA based on Assignee Group time zone. The SLA timer should run based on Assignee Group time zone. Also it needs to be dynamic as Assignee Group for an Incident may change hence SLA timer should also adjust according to new timezone....
Good afternoon folks, I am doing maintenance on our users, and I am finding we have 2 records for the same user, with incidents attached to each. I was advised by our previous admin to merge the records by updating the incidents of the dupli...
Hi guys,I'm still learning ServiceNow, so be gentle. I'm working on a workflow notification for Change Request that sends to the Requested By upon rejection and want to include the comments from the users that rejected it in the email notification. I...
Hi-I have some questions about field mappings between the asset and CI tables. Our managers want custom choices in the hardware status dropdown (in CI), and in turn want those mapped to the asset table correctly. The choices I can modify, however...
Hi all,Do you know please if it's possible (and how) to write an update once which writes to multiple cases/incidents? In the list view there are tick boxes to the left of the case/incident number but when ticked there doesn't appear to be anything...
I have a global UI action called 'REJECT' on sysapproval_approver table (for List context menu). I want to exclude 'sc_req_item' table from it as I don't want the users to approve RITM within context menu. What condition do I need to include in this ...
I want to create a field which is of radio button type of genderlike the two radio button are male and female.I tried but I couldn't find a multiple choice in variable type in table column?
I'm fairly new to ServiceNow and don't have any experience with Request Fulfillment and Service Catalog in ServiceNow. Here are my questions:1) Concerning Request Fulfillment: a. I don't see a separate Request Fulfillment module in ServiceNow, why ...
Hi folks! How are you? So. I need to create the dependency between category and subcategory. It works on the back end but not in the Service Portal. The data is pulling in but it's not filtering the subcategory. I read an article that mentions how so...
Hello,We have a Drupal instance set up for our intranet and we have ServiceNow for our Service Catalog.We want to be able to use Drupal to search the contents of the Service Catalog and Knowledgebase, display the results in Drupal and allow the user ...
We use favorites a lot, but find the list of out of the box icons limited. How can we add new icons to the list?
How can I make Self Service - Requested Items default to "default view" rather than "Self Service View"? I can change it to default view but it always defaults back to Self Service.Thank you,Donna Lively
by mistake i have migrate my change to UAT instance.how can i back this changes by update set.revert the change applied by commited the update set
This is creating Request, Request Item and Task. Request Item is binded to a Catalog Item. But not sure what to set in RITM (stage?? or anything else??), so that it will later trigger workflow. As currently I am closing the Task but it is not closing...
| User | Count |
|---|---|
| 30 | |
| 16 | |
| 11 | |
| 8 | |
| 8 |
