We are looking for a way to populate the DisplayValue of a reference field into a string field on the form based on what is selected on another field. Example...On Incident form, populate a custom Department field (u_department / string type) with t...
Hi, I'm sorry for such an easy question, but my head seems to switch off after vacation.. What I have: Env: Jakarta1 Custom Table with Custom fieldsThis table has been added to the Relationships to Change RequestSo I added this table to the CR as Rel...
I am trying to implement the Knowledge Management Advanced Plugin so that users can subscribe to knowledge articles. Need information regarding below points:-1. With Out of box functionality can user subscribe to Knowledge base/article only after cli...
We have a table created by extending the task table we had a requirement to add journal fields(additional comments and work notes) to the table I have created a write ACL one for comments and one for work notes on the new table but the ACL for the wo...
hi We are on Jakarta version. What is ISAM Server? I am seeing CIs getting discovered for this new class. Please educate me. Thanks, Rajan Mehta
I would like to create a location field in the incident form where people can select the location of the issue. I have populated the location table utilizing the chilled-parent location relationship in the following hierarchy "Cite > Building > Floor...
Hi,Our Fulfiller Account Catalog has a lot of Approvals pending causing the tickets to stack up. The newest solution that has now been demanded is that the Approval be automatically cancelled after 30 days. I have been looking into this using the Sch...
Hi,We have a requirement to use ServiceNow to issue Net Promoter Score (NPS) surveys to our customers.http://www.netpromotersystem.com/about/measuring-your-net-promoter-score.aspxWe'd love to have both parts of the Survey process within ServiceNow:- ...
Hi Team, am getting XML response in REST Post method. am in scoped application. am not able to fetch the values from the XML response. i have parsed the response. var xmlDoc = new XMLDocument2(); xmlDoc.parseXML(responseBody.toString()); var nodeValu...
HI All, Am new to ServiceNow. I have two date fields A, B. The user will select the A, B is a calculated field which set the value 90+ days to the date in field A. I have a scheduled job which runs daily and checks the difference between present...
Hi,How do you manage your audio visual or meeting room equipment such as projectors, screens, conferencing equipment, etc. ?Do you have a new asset class for them, what do you do for their configuration items - do you create a new class or extend? Ju...
Good afternoon, Does anyone know if there would be performance issues by having auditing enabled on all tables? (Jakarta version). Is it best practice to only have certain tables enabled for auditing and if so, do you know which ones they would be? ...
We have a requirement to display Activity stream for only certain users who meets the certain conditions on the ticket. Ex: Users can see all other ticket Activity stream only certain tickets can be allowed to specific users to see Activity ...
We are a medical device company and planning to start using ServiceNow change management. Our compliance folks tell me that we need to validate ServiceNow before we can do that, per FDA regs. In the past, when validating SaaS systems, we start with...
Good Morning, I have two custom tables currently. The record producer I have writes a record to table 1 and the workflow contained in it also spawns off a task to table 2. I have managed to map variables from the parent (table 1) to the c...
