I have a JSON string received from some of the checkbox as below{"Cable":[{"USB":true},{"Displayport to HDMI":true}],"Carry Case":[{"SwissgearPegasus Backpack":true}]}I want to get the highlighted value and store in another catalog variable. How can ...
Hi All,Can anyone share me the process flow diagrams or flow chart for Change Management types(Normal,Standard and Emergency Changes). Please let me know on this.Regards,Gourav
Recently I followed the following advice from docs.servicenow.com:Homepages and content pages in Update SetsHomepages and content pages are not added to Update Sets by default. You must manually add pages to the current Update Set by unloading them.-...
Hello We are on Jakarta. We have a need to create report on Requested Items (From Service catalog). The report also need to include variables of Requested Items as shown in the second screen shot below. I don't see these variables if I open any RITMx...
Just wanted to know how do you close sprints, for me the state of sprint is showing "read-only"
Hi,I'm working on simplifying the Change process, and I therefore want my users to be able to push the "Request Approval" button without having to save the form, or returning to the record after pushing "Submit". I've studied the UI Actions for "Requ...
hi what is the work of "answer"....and what is get Attribute doing here pleae any one can explain me the complete line var answer = response.responseXML.documentElement.getAttribute("answer");
Hi everyone,I created a table, name is users_phone. This table have a phone_number field and this field filled by it users. I want to create a Request, from the Service Portal and request form have variable name is Own_Phone_Number. So I want to get ...
Hello,We are on Jakarta. I have a need to trigger a specific workflow once a Service Catalog item is requested (On submit). Please advise how can I do that? Thanks,
Hi Experts,I am new to Asset Management and I activate Procurement Module.Now when I click on 'Source Request', I want to place a purchase order. But the button is not enabled.What am I missing??
Hi I am getting login issue with service now portal.I trying to resolve, search and read lot of doc. did't get any idea how to resolved. AuthenticationException"LDAP: error code 49 - 80090308: LdapErr: DSID-0C09042A, comment: AcceptSecurityContext er...
We recently upgraded from Helsinki to Jakarta and we noticed that the SAVE button disappeared from most of the Forms.This is actually not a question, as I found the solution.I just wanted to share.The first solution we thought about was to re-create ...
The Service Portal search results return in this sequence.We would like to change the sequence (Left Box) to Service Catalog, Knowledge Base and Question and Answers. Also the search results (list window on right) in the same sequence. Our goal is to...
I have an Order Guide with a Rule Base that's forwarding 3 different variable values to a Catalog Item. I've written an onLoad Catalog Client Script in one of the Catalog Items with the intent of concatenating the value in each of those Catalog Ite...
Hello all,Does anyone know how I can get the Work Notes field to show on RITM and not the Work Notes checkbox?Thanks!Mike
