A fictitious user "Naomi NOC Clone" created an ad hoc CAB meeting and assigned herself as CAB Manager, and specific Board member. She is also a member of a group assigned as Board group. She has roles of itil, change_manager, and sn_change_cab.cab_manager among others. She does not have the admin role.
She can access the CAB Workbench and even almost open the meeting that she called. The issue is that her meeting fails to completely load:
Users with the "admin" role can load the CAB Workbench meeting but, of course, cannot start it because they are not the CAB Manager.
The ServiceNow documentation indicates that she should be able to attend the meeting and view the agenda items with only the "itil" role, which she has.
(https://docs.servicenow.com/bundle/rome-it-service-management/page/product/change-management/concept/attend-cab-meeting-using-cab-workbench.html)
I attempted from multiple browsers. The instance has been customized and I cannot recreate this issue on a cleaner instance. Where should I start looking to identify the customization that prevents non-admin users from viewing the CAB meetings? What is this user missing?
Hi
Can you check and confirm if below two UI Script are having an OOB version or there is a customization which is done in your instance:
1) sn_change_cab.core
2) sn_change_cab.agenda.meetingAgenda
Can you post screenshot of these UI Script showing the version similar to how I have posted below to eliminate this scenario:
Ideally there should be no version being tracked if they are OOB as shown below in my screenshot.
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
