We started using Major Incident Workbench to manage our major incidents. I would like to see a quick summary of Actions Taken during the major incident. Is it possible to view only the actions taken or is it possible on the Post Incident Report t...
First in the RITM the work notes in the RITM was updated with the following "Configuration item assigned from stock". When we looked into the CI and the associated Asset we found that "Stock" was not it's previous state. What is the purpose of this w...
I need a report/Dashboard on few Scheduled Jobs that were successful and that failed . Thinking of using (sys_trigger) table . 1. what would be the state after the Job failed , would it return back to Ready , populating "Last Error Field"? 2. When d...
Hello , I have two variables Reference and lookup selectbox both referencing same table. My requirement is: Both are referencing Business Application table. However the lookup select box field's lookup value field is install_type How to populate the...
Hi All, I have a requirement , that after creating a catalog task where we need to check as whether we get any "Additional comment" from user or else it should wait for 7 days and should trigger a notification to the user. So in the workflow I am usi...
Hi Folks, I want to show only 20 records that are opened for the user. function refineQuery(current, parent) { var qc = current.addQuery("opened_for", parent.opened_for); current.addQuery("sys_id", "!=", parent.getUniqueValue()); current.orderByDesc(...
Hi, These are stages in my project instance After Platform Manager has approved- I want Justification, Risk and impact analysis, Backout plan, Test plan, Validate and Communicate Plan, and Implementation plan (on Schedule tab) fields to be read-onl...
I have an inbound action that checks for an email address using email.direct but the if statement i the script appears to evaluate as false when the address is in also in the CC field. So the purpose of the if statement in the script is that if one ...
Hello, I am experiencing a problem whereby a set of Active Directory groups sync to ServiceNow via LDAP, but the memberships only partially carry through. What I mean by partially carry through is that some of the memberships appear on some groups, s...
Hi All, I am trying to fetch the value of task number(task_id) i.e. change number from Assessment Instance (asmt_assessment_instance) table as soon as a record is inserted using a BR Please refer below screenshot for BR and table BR is created After ...
If I have a string variable on a Record Producer (say Record Producer Name), I can set the default value to javascript:current.cat_item and it will populate the variable with the name of the current record producer. If I have a variable set on the re...
script working in portal view ...... but console view if i attach one attachment it is allowing to submit ticket ,but requirement is 2 attachment mandatory so that is not working in console view... function onSubmit() { //Type appropriate com...
Started seeing this after we upgraded to Madrid, has anyone else experienced this? Bug maybe? Is there a fix?
We have Change Management activated and I need to grant some people the ability to submit changes, but not provide them a full ITIL role. I see in the product documentation I should be able to do this with the sn_change_write role, but we do not hav...
I would like to only show a list of resolution codes specific to the subcategory selected. Most subcategories can use the list of codes already defined. However, there are certain subcategories where these choices make little sense, so they need thei...