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Resolved! Show the content in a table format in notification

Hi All, The requirement is to show the below content in tabular format in notification- Mobile Request Submitted By: Abel Tuter on 2022-04-05 00:20:28 PDT Who is this request for?:Abel Tuter Requested by:Abel Tuter Mobile Request: iPhone, Android Add...

Rose17 by Tera Contributor
  • 1530 Views
  • 6 replies
  • 2 helpfuls

Populate RITM variable values through inbound action

Hi All, I am triggering a service request through inbound email action. Where in I need to populate values in RITM variables with the content in email body. I am using below script, but it is not working. Kindly suggest me any modifcations. var ritmR...

Renu9 by Tera Contributor
  • 979 Views
  • 9 replies
  • 0 helpfuls

How to combine reports

So, I have two reports.  In one report it shows the combined tickets for one group of people.  The other report shows the combines tickets for another group of people.  Both are over time. So imagine reports looking something like this when it's fini...

Andy Farnham by Kilo Contributor
  • 3447 Views
  • 3 replies
  • 1 helpfuls

Calculate and populate a field on story form based on scrum tasks

Hi all, The requirement is- I have a field named as 'Efforts' on story form. I want to calculate the sum of actual hours of all scrum tasks for a story record and populate the calculated value in 'Efforts' field. For eg- if i have 3 scrum tasks- A,B,...

Rose17 by Tera Contributor
  • 923 Views
  • 15 replies
  • 0 helpfuls

Resolved! Process Automation How to trigger an incident creation, category selections and group assignment from an inbound email?

First attempt at creating a Process automation.  Inbound e-mail to create an incident, set the categories, and assign to level 1 help desk group.  I can trigger on subject Ok but would rather trigger on the sending address of the e-mail. I cannot see...

Joseph Polek by Kilo Contributor
  • 1188 Views
  • 5 replies
  • 2 helpfuls

Resolved! SpModal.open as alert in client script

How can i add link to the alert in client script? In my script spModal.open is using to generate a alert in portal . i have to add link so that user can click on it and they can go to another page.   example of script: if( answer == abc) { spModal.op...

Sraj1 by Giga Contributor
  • 614 Views
  • 1 replies
  • 0 helpfuls

How to check what workflow is used behind the Form ?

Hi, What is the quick/easy way to check what workflow is running behind a form? I know we can go to workflow and search there. But I remember there is a quick way to see what is behind the form ? which workflow will execute ? Can you please help.

camran by Kilo Expert
  • 6500 Views
  • 3 replies
  • 2 helpfuls

Resolved! when use ${mailto:mailto.approval} , why sometimes when approve / reject using outlook desktop app , it will open a new browser window, but it will not approve/ reject the approval

Hi,I have 2 questions here, (1) why sometimes when user click on ${mailto:mailto.approval}  link to approve / reject using outlook desktop app ( this is not happening in outlook web app) , it will open a new browser window, but it will not approve/ r...

SSA1 by Giga Expert
  • 1374 Views
  • 1 replies
  • 2 helpfuls

Single score widgets are not updating in real-time

I've been playing around with the home pages and dashboards in Helsinki and am trying to get the Single Score widgets to update in real-time, but it's not working.   I have them all set up to update as you can see in the screen shot below.   I try cl...

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stephaniet by Kilo Expert
  • 2576 Views
  • 8 replies
  • 1 helpfuls