HI All,I have tried the below Client script to remove & Add choice values and hide field based on Role, However it is not working.I have written multiple IF conditions in one Function , not sure whether it is correct or not ..can someone please help ...
I need a catalog item to be made public like even without users logging in to servicenow, they should be allowed to submit the request. Can I get the detailed explanation of how to achieve this.
Hi all i have a requirement in Inbound action where a incident needs to be created from the incoming email which contains as below: Group: (a group which is present in sys_user_groups table) Impact: Low Urgency:Low So using the inbound action the inc...
Hi, I have a scheduled job which has some values. I need to bind a particular value to the notification link from the scheduled job so that i can set that value on the catalog form field. What is the process i am doing? 1. I have created a scheduled ...
We have two modules in Servicenow with the same sender email address, but I want the name of the email sent by the different modules to be different (the email address is the same), can I configure the email script to modify the email header and add ...
HI , I have a workflow which is used to add or remove users from assignment groups. The script below that i am using is creating a record in the sys_grp_member table but only user is getting populated , te group is coming as empty. I tried putting lo...
Hi All, We have multi choice variable called (service ) in that we have multiple choices. if the choice contains 'SP', we need to set a other variable single line text value as ''123'', if the choice contains 'ORACLE,' we need to set a other variab...
I want to know who requested the chat when no agents are available in agent chat/workspace
Hello Everyone, We have a Inbound email flow to create an incident, I have given below trigger conditions(please check attached snaps). Even if the the conditions evaluate to false, still the flow is moving forward to Actions section. Is this the ex...
Hi, Where can I find the internal name in flow designer? Where did I write it? I don't remember. Kindly help. Regards Suman P.
Hello all,I have 2 notifications that can be sent at the same time.1. A notification when a ticket is commented 2. A notification when a person is quoted in a comment I would like to block the second notification if the person has already received th...
Hi, I have to validate that the list of a table is empty. How can I do it in ATF? Regards Suman P.
Hi All, I have one requirement. We have 2 custom fields in sc_cat_item table i.e. Catalog owners(list collector) and RITM Fulfillment group(Reference field). Based on this inputs the catalog item should be made available to edit in catalog builder. B...
Hi, How Can I hide the work notes on Service Portal? Thanks,
I need to restrict the Table API integration from updating a particular field value to false, when it is already set to true by any means of update. Manually or though integration. How to achieve this? Through ACL or BR. I tried with Data policy, but...
