In service portal, how to show current loggedIn user Location and Temperature
In service portal, how to show current loggedIn user Location and Temperature @Ankur Bawiskar
Forum Posts
Resolved! How to show a message if a user is a VIP in Agent Workspace
How do i make a message show on the agent workspace if a user who is selected in the caller_id field has their vip field checked on the user record. i created an on change client script (see below) It does nothing. I have tried unchecking the isola...
How to change the name of update set in test-environment.
Hi All, I have migrated some update sets to the test environment but there is some name mistake in it , How can change that? Thank you in advance
What is use of focus() function
Hello, Can anyone please explain what is the use of focus()? and also can you please look into the below code Code : function onLoad() { var a = $('IO:d0cc39e2d7532100a9bd1e173e24d489'); if (a)a.focus();} Actually, this was created long back but I di...
How to add Color and Bold font to "Check Box" Variable in Service catalog ???
How to add colour to the check boz "Adobe acrobat" ?? Any thoughtful ideas
Resolved! How to copy attachment from RITM to Change Request when it is created through related list?
Hi We have requirement to copy attachment from sc_req_item to change_request. When user submits request with any attachment that attachment should get copied to related change request. How can we achieve that?
How to add Workflow Stages on Service Portal
I have a requirement to add Workflow Stages to the Service Portal, so that non-ITIL users can follow a Request. There is an OOTB service portal widget called "Request Item Workflow Stages" that sounds exactly like what I want, but it doesn't work. ...
Resolved! How to hide a choice from showing in a dropdown?
I have a select box variable that is part of a variable set. This variable set is included in multiple catalog items, but I want to exclude one choice on the select box variable from showing only on one catalog item. Is there a way I can do this with...
Resolved! How can I get non-admin roles to see technical services in the services field?
I have added a few technical services in our Rome edition of SerivceNow as the current list of business services just don't cut it for some incidents, changes and problems. It appears that only people with an admin role can see them appear in the 'bu...
Resolved! MIM Post Incident Report Response Timeline Mechanics
On a major incident, use the View Workbench ui action, then go to the Post Incident Report, and then click on View Complete Report. There you will be able to see the Incident Response Timeline. Does anyone know the driving mechanics or code behind th...
background script works fine Schedule job script fails
I have a manual process to send the TODO notification from my custom table using UI which is in global scope and now we want it to be Automate it on the bases of Schedule job we have implemented the functionality with schedule job which runs on Globa...
Resolved! Why "Approval" field is always set as "Requested" on RITM
Hi Folks, I am testing some stuff in the fresh PDI. On the RITM record we have one field "Approval", Why this field comes up with the value "requested", Even if the approval is not attached for the RITM. I have also checked the default value of t...
Resolved! How to add color to "Check Box Text" in service catalog???
How to add color to Check Box "Text" -> Adobe Acrobat in service catalog As im not having Macros Any ideas Thanks Mounish
How to get child incidents for all parent incidents in a report
We have parent child relationships in incident. we would like to pull a report which have child incidents.Like for example if a parent is having 3 childs in a report i need to know the parent and incidents associated with parents...can anyone help me...
Resolved! Is there a way to make the encryption of attachments automatic, rather than a checkbox visible to the user?
I have a customer who does not want to let users forget to encrypt attachments. Is there a way to make the encryption of attachments, using a single context, mandatory for all users?
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