CAB Workbench Integration with Service Operations Workspace (SOW) – Zurich Release
Overview
With the Zurich release, ServiceNow enhanced the integration between Change Management and Service Operations Workspace (SOW). After the upgrade, users may notice that CAB Workbench now opens and operates within SOW.
This behavior is out of the box and by design, aligned with ServiceNow’s workspace-first approach.
This article explains:
What changed in the Zurich release
Why CAB opens in Service Operations Workspace
Which CAB-related lists are now available in SOW
How to control the redirection behavior (optional)
🔄 What Changed in Zurich?
Before Zurich
CAB Workbench primarily used legacy UI / Service Portal pages
Navigation was not fully workspace-based
From Zurich Onwards
CAB Workbench is integrated with Service Operations Workspace
CAB activities such as:
CAB Calendar
CAB Meetings
CAB Definitions
Change approvals and reviews are now launched and managed from SOW
This ensures a more consistent and modern user experience.
🧭 CAB Navigation Flow (Post-Zurich)
After upgrading to Zurich, the typical flow is:
User navigates to CAB Workbench from the Application Navigator
The CAB Calendar is displayed
User opens a CAB Definition.
Clicking Open redirects the user to:
👉 Service Operations Workspace – CAB Meeting
📋 CAB Lists Now Available in Service Operations Workspace
As part of this integration, several CAB-related lists and views are now available directly in Service Operations Workspace, including:
CAB Meetings
CAB Definitions
Upcoming CAB meetings
This provides:
Better visibility for change managers
End-to-end change lifecycle tracking
Improved efficiency within a single workspace
⚙️ Controlling the Redirection Behavior
If you do not want CAB to redirect to Service Operations Workspace and instead want to remain on the previous (legacy) CAB page, this behavior can be controlled using a system property.
By default, the property is set to true, which enables redirection to Service Operations Workspace (SOW)
Setting the property to false disables the redirection and keeps the user on the legacy CAB page
System Property:
sn_change_cab.com.snc.change_management.cab.use_sow_meeting = false
📌 Note: Changing this property is optional and should be done based on your organization’s upgrade strategy and requirements.
