Caller list count changed after every refresh on incident form

Asha Pathak
Tera Contributor

‎05-24-2024 12:54 AM

There is a problem for only one incident

when we have to select caller from caller field , every time count is changed for caller list

 

AshaPathak_1-1716537234111.png

Please help!

0 Helpfuls
  • 204 Views
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-24-2024 01:12 AM

Hi @Asha Pathak 

 

What is wrong here, it say you can see 100 user out of 716. Or i understood wrong.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Asha Pathak
Tera Contributor
In response to Dr Atul G- LNG

‎05-24-2024 01:23 AM

@Dr Atul G- LNG 
When I click on caller again , it shows 703 records, sometime shows 701 records, each time different count

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Asha Pathak

‎05-24-2024 01:27 AM

Hi @Asha Pathak 

 

Really a wired case, i tried in my PDI and every time I got same user count. is any job running in backend which changed or updating user status or something? else log a Now support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls