Can a user with the snc_internal role have access to incidents and requests assigned to the group
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‎01-23-2025 04:11 AM
Can a user with the snc_internal role have access to incidents and requests assigned to the group where belongs to?
I need to create access to these things without a wider scope.
I wanted to do it using ACL but there is no such thing in the table as inident.assignment_group.
Now if a user has a role, he can only see incidents assigned to him as a caller and he also wants incidents and requests to be visible if he belongs to the group, but without hiding them from others who do not belong to the group
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‎04-29-2025 06:24 AM
Hope you are doing good.
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader